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fenderbendr6 started following Nationwide Insurance- Trying to strong arm us on vehicle storage
fenderbendr6 replied to ESC's topic in Office and ImpoundI just went through the same scenario with Kemper insurance. I had the at fault vehicle from a 2 car crash. They wanted to dump the car on me and not pay the bill. My response was that I would not consider that option, so they should pay the bill and remove the car to mitigate their losses. Like you, I documented all of my phone calls and emails (none of which were responded to) then finally filed a complaint with our state insurance commissioner. They responded to the complaint by stating that the recovery bill was too high. Long story short, I accepted 3,000 on a 4,000 dollar bill and they removed the totaled car. I could have pushed for the full amount by taking them to court, but the attorney fees would have eaten up the difference and, in Montana, we can't charge storage after 90 days on non consentual tows. I just don't understand why these insurance companies drag these things out instead of settling the bill right away before the storage charges turn a 1200 dollar recovery bill into 4000 dollars.