Re: Loose Stuff in the Limo

[rreschran]

I'm not commenting on a recent damage claim I was called about this week. Scenario: A tower tows a stretch-linousine with an F-650 wheel-lift to a mechanic's shop; a distance of about 12-miles. No big deal. The limo gets dropped off, invoice is paid for by the limo's owner, and the tower goes on his way. The next day, the limo's owner calls the tow company with his hair-on fire claiming that several crystal decanters and crystal glasses were broken because they weren't secured before the tow. Because limousines are specialty vehicles, does towing them require specialty methods? Who has responsibility here?    R.

[ESC]

I personally would have a very hard time seeing how anything inside the vehicle would move around more than while driving down the road under normal conditions.  Typically that sort of item is already securely stored or mounted in limos.   But, as we all know, once we have possession of the vehicle, we are going to get the blame for everything. 

[yoBdaBenO]

Question would be Who Is Responsible for unsecured items left in vehicles?

 

We do not search vehicles before or during the tow, though I have seen other companies drivers search them.

 

We do visually search any unlocked vehicle that enters our impound yard. Because their maybe an unsecured firearm.

[carl4tow]

Had a customer make a insurance calm against me when I towed a motorhome side the tv fell and all the stuff in the the cabinets fellout I ask the insurance agent if it fell out when I towed it how does all the stuff not fell out when they drive down the road.They told the customer that they won't pay the claim 

[rreschran]

Thanks for posting that comment Carl. That's a great, "Common sense", return comment to those fishing for a false claim. Thanks for sharing.     R.

[mushspeed]

I agree with Carl   the owner / driver of the vehicle has to ensure all loose items are secured before moving off.....in any day to day movements....

however,   it is entirely possible to overlook loose items after a break down or accident  and the occupants may be traumatised  and not thinking clearly ....

We had a couple of incidents where items were  allegedly damaged or broken in transit ...following that,  I sent a memo out to all of our staff n a situation like that ..........   .to  ask the owner or driver  at the scene if everything is secure..... or if possible,  go in with them and check for themselves ....

 

John.