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ESC

Level III Patron
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ESC last won the day on January 22

ESC had the most liked content!

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About ESC

  • Rank
    Distinguished

Personal Information

  • Location
    Chester Springs, PA

Professional Infomation

  • Company
    Eagle Service Center, Inc.
  • WreckMaster #
    19344
  • WreckMaster Level
    4/5

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  1. Its funny that this is brought up again today. Recently the PA State Police sent out new applications for towing in Troop J which is in Southeastern PA. Their definitions are vague at best. But they consider a recovery something that is overturned or in a deep ravine as they word it. A tow is anything else, basically any hook and go accident etc. In past years, we have always billed a disabled vehicle or a traffic stop as their tow rate. Any crash/accident at the recovery rate. I am now being told that is not accurate.
  2. The article is about Pittsburgh. But Phila has had chasers running as well. They recently had something going on with AutoReturn doing something in Phila, but I am positive there is still chasing going on. I was down in NE Phila last week and there were guys running all over. I passed a 2 car wreck and 3 different companies were there before PD.
  3. I would just solve the problem and make it easy on yourself... print our your rate sheet on a sheet of paper and hang it in the office. I know in PA we are legally required to. I just have a simple computer print out on the wall. Nothing fancy.
  4. Just got word that our new truck should be here next week.... so far, its looking like this Dodge will be traded in on the new one.
  5. I suggest calling NSD and talk to Patrick. He knows the deal and he seems to be able to work with us and get things done. Sent from my iPhone using Tapatalk
  6. I received a call from Patrick just a bit ago. He has made things right so far. He provided me with his direct extension to reach out to him if any situation comes up similar to this again. Apparently the rep I spoke with this morning was new and didn't handle things the way Patrick would have, and some of my reps in the past. Hopefully NSD can keep up the good service and not become like the other clubs.
  7. Has anyone else noticed things with NSD starting to go downhill? I have seen my area rep change 4-5 times over the last year. Dispatchers with little info lately, and more problematic calls ... which may be because they are growing and taking on more clients, so some of that can be expected. Today's issue really annoyed me to the point that we will no longer be near as helpful to NSD as we have been in the past. Over the years, NSD has been great to work with, until now. Yesterday they called us and asked us to help with a wheel lift and dolly job 31 miles away, which typically we would never do. They told use they couldn't get anyone with dollies to help them. Being NSD, and typically having a good relationship with them in the past, I was willing to help out. We called the customer and off we went. Arrived exactly at our ETA and found the customer wasn't there. Called and found out the customer got up and running and they left the scene without telling us. No big deal, called in for a GOA which typically pays us $50 + $3/ mile. For whatever reason dispatch couldn't get a goa approved and told us to call our field rep. Just spoke to our newly assigned field rep and after 25 minutes of trying to get things right on the phone, they deny my rates and tell me the best they can do is $50 and $1.50/ mile enroute after 10. It really irritated me since our normal enroute is contracted at $3/ mile after 10. This isnt an issue that I run into often, as we don't typically take club calls so far away. But given NSD has usually been great, we made an exception. I guess this is what I get for trying to help them out. I'm sure soon they will be calling me wondering why I no longer will help them outside of my town.
  8. ESC

    2019 PSP Application Process

    This is Troop J. Southeastern PA. Sent from my iPhone using Tapatalk
  9. ESC

    2019 PSP Application Process

    So far this is all new this year. But Normally every year PSP sends out an application basically to update info. Included is a blank, very generic form to fill in rates. Typically we and many others attach our printed, very detailed rate sheet and mail it in and its never been any issue. This year, applications are being denied if there is any rate added other than the fill in the blank sheet. After an email to PSP we are finding that we can no longer bill for anything other than what is listed on the application. So that means they are basically telling us that they are no longer allowing us to charge for oil dry, crash wrap, tarping, hybrid battery disconnect fees. Some of the heavy guys cant bill for a tractor to tow a trailer (in pa it is illegal to tow the combination). Right now we only have basic information and are trying to find out how to proceed. The PA Towing Association has been contacted. Hopefully we will have some answers soon.
  10. ESC

    Electric parking brakes

    Skates, gojacks, dish soap from the dollar store even. All good ways to safely unload a car from a bed when stuck in park. I have used a snatch block at the end of the bed, doubled back to the front to winch the car off as needed. Rocking or shaking the bed back and forth is hard on the truck and the hydraulics as well as the car not to mention it doesn’t look very professional. Sent from my iPhone using Tapatalk
  11. I use fax alot still, but my fax machine is an all in one printer, scanner, copier too. Alot of our stuff is email too though.
  12. Rear brake pads and calipers were replaced this week, as well as a new 75' wire rope. Our new truck is expected within the next 2-3 weeks.
  13. Only if you are prepared to buy a transmission/transfer case and damage your reputation on the all wheel drive models. There are some CRV's out there that are front wheel drive only- not many, but a friend of mine owns one. Most are AWD, as for the RAV4 to my knowledge they are all AWD. Flatbed, or wheel lift and dollies.
  14. ESC

    My Tesla Died...

    The Teslas take a bit of extra care, but they are easy once you learn them. Take a look at my post about the tesla towing procedures- We tow a lot of them, and I am happy to do so. My minimum service fee for a Tesla is $125 just to go out. Tesla roadside is great to deal with, and they have a 24/7 tech phone line to help you if you have any issue trying to tow one. The owners can be a bit demanding, so the best thing you can do is get them in your truck and seat belted in and let you work.
  15. One of these days we will catch a job that works out. Always worth a chance. Thanks for giving us the opportunity. Sent from my iPhone using Tapatalk
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