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    From TowTimes.com - We Need to Talk

    in Office and Impound

    Posted

    I sometimes struggle when talking to someone about a difficult situation. I’m not sure what to say or how to say it. It doesn’t have to be business-related either. I was recently faced with a situation where I needed talk to someone about a difficult situation, and I needed to shift from being challenging to cooperative.

    I decided to use some basic steps to help me transform being overwhelmed and anxious  into empowerment.

    First I said “we need to talk,” stated the purpose of the meeting and then made a positive intention. Next I stated the issue and asked questions. This would give me an idea of what the other person knew, or was thinking. I’ve found that their responses can be very different from what I heard or observed.

    After this discussion, we could then explore solutions that would benefit everyone. Putting the ball in the other persons court, so to speak, helps them come up with solutions and  feel that their thoughts and ideas really do mean a lot in finding an amicable solution.

    The last steps were to define and confirm what was discussed, explore what options would be good to pursue and set a time-frame to meet again and re-evaluate.

    While I don’t look forward to having difficult conversations, I know that with practice, the right words and questions will come easier and I won’t feel so anxious when I have to say, we need to talk.

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    View the full article and more on TowTimes.com

    From TowTimes.com - Safety4Her High-Visibility Clothing for Women

    in Insurance, Safety & Training

    Posted

    Safety4Her was founded in response to a lack of safe, comfortable, durable and fashionable clothing items for women in the towing industry. They offer practical designs for women who work in towing, construction, emergency response and other industries that demand hard work and physical agility — and to be seen day and night.

    Safety4Her offers range of high-visibility leggings, T-shirts, rain suits and accessories so towing industry women can be comfortable, safe and fashionable. Visit safety4her.com

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    View the full article and more on TowTimes.com

    From TowTimes.com - International Towing Museum Members Visit Other Museums for Free

    in Vintage Equipment

    Posted

    The International Towing and Recovery Hall of Fame and Museum (ITRHFM) recently announced it joined the North American Reciprocal Museum Association (NARM).

    “The Museum is currently working to offer our ITRHFM members a broader range of benefits — both inside and outside of the industry,” says Jeffrey Godwin, ITRHFM vice president.

    “It’s exciting that our members will have free access to over 1,000 venues throughout North America.”

    NARM participating organizations include art museums, cultural and historical institutions, botanical gardens, children’s museums, science and technology centers and more.

    Museum members need to present their current ITRHFM membership card validated with accepted NARM identification to take advantage of this benefit. At the renewal of your membership, you will receive a NARM sticker on your new membership card. If you would like to visit a reciprocal museum before your renewal, call the museum for information, 423-267-3132.

    A list of NARM members is available at towingmuseum.com

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    View the full article and more on TowTimes.com

    From TowTimes.com - Memorial Procession Planned for Arizona Tow Operator

    in Arizona

    Posted

    A memorial procession of tow trucks will take place Sunday, June 23, in Armado, Ariz., for tow operator Richard Struble.

    Struble, 57, was killed along with his customer Ramon Murrillo III, 32, on June 11. Struble was assisting Murrillo with his vehicle when a vehicle travelling at a high rate of speed went out of control and struck the two men and the Struble’s tow truck.

    The driver of the vehicle that struck the two men fled the scene on foot. Police are still looking for the suspect – a white or Hispanic man between 25 and 35 years old – and ask anyone with information to call 911 or 88-CRIME.

    The procession will begin at 11 a.m. at the Longhorn Grill, 28851 S. Nogales Highway in Armado. Tow Trucks will proceed to the Discount Tire at 3760 N. Oracle Rd.

    The public is invited to attend at the end of the procession.

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    View the full article and more on TowTimes.com

    From TowTimes.com - Come Face to Face With OOIDA at the Summit

    in TowForce Center Stage

    Posted

    The Towing & Recovery Management Summit, hosted by Tow Times magazine, has invited Mike Matousek, director of government affairs at the Owner-Operator Independent Drivers Association (OOIDA), to be the main guest at this year’s closing session.

    Matousek will discuss OOIDA’s national campaign for increased government oversight of the pricing practices of the non-consensual segment of the towing industry. Under Matousek, OOIDA has aggressively pursued reform of nonconsensual tows for commercial motor vehicles in such states as West Virginia, Colorado and most recently Missouri.

    In a recent press release, OOIDA stated, “Missouri is the Wild Wild West for non-consensual towing,” adding “dishonest towing companies can charge anything they want and there’s nothing truckers can do about it.”

    OOIDA, which represents independent small-business trucking professionals and professional truck drivers, has leveled similar charges in campaigns across the nation, stating it is “targeting bad actors” in the towing industry.

    In addition, the organization believes there is no truck driver shortage but instead an issue with driver retention. OOIDA is against lowering the age of commercial interstate drivers to 18 from 21. “We are concerned about the perpetuation of a myth of driver shortage,” another press release stated.

    The session, titled “Face to Face with OOIDA,” promises to be a lively debate with the leaders of the towing and recovery industry who customarily attend the Summit. The “Face to Face” will be moderated by towing attorney Michael McGovern of TowLawyer.com, who will take questions from attendees in a town hall format.

    Now in its sixth year, the Towing & Recovery Management Summit is set for the nation’s capital Washington, D.C., following events in previous years in Nashville, Tenn., St. Louis, Mo., and New Orleans, La.

    The Tow Summit, scheduled for July 31 to August 2, 2019, is a premier event where “towing and business intersect,” drawing towing company owners, managers and other decision makers from around the nation each year.

    For more details about the Summit, visit TowSummit.com or contact Christine Weaver at 407-706-6848.

     

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    View the full article and more on TowTimes.com

    From TowTimes.com - Thoughts and Comments

    in Wisconsin

    Posted

    The Wisconsin Towing Association recently sent out a survey titled, “Tell Us About Your Company.”

    The survey included the usual company information: Name, address, and a brief company history, along with an opportunity to comment on lessons learned, the biggest misconceptions of tow operators, training and certification, and final thoughts.

    As I read the responses, several themes began to surface.

    Comments on the biggest misconception of tow operators were not good: “Dirty,” “uneducated,” “dishonest” or “un-reputable” and “not considered professionals.” This is something I believe our industry has to continue working on to improve.

    Both in-house and outside training (such as WreckMaster) and continuing education (like the TIME Program) was seen as a must. The survey also made it clear that there is a need for setting national standards — such as the TRAA certification programs — to show the motoring public that the towing and recovery industry is made up of professional tow operators and businesses.

    On the dangers of working on the roadside the message was clear: “Education and safety — always.”

    The biggest changes in the industry included advanced technology in equipment and communication, and the shortage of qualified employees.

    With regard to belonging to your state and national association: “the need to work and stand together all the time. strength in numbers.” (I found these words to be so true.)

    Other comments included:

    “Family comes first, employees are not only a part of the team, but many are considered part of the family.”

    “Patience is needed every day and motor clubs; insurance and legislation are still seen as concerns for our industry.”

    There were many great missions and/or motto statements, but I agreed with a quote from one of the Wisconsin Towing Association’s founding members: “Tow people are the best people in the world.”

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    View the full article and more on TowTimes.com

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