DodgeTowGuy134

Try reaching out to Patrick.... Hopefully he can get something done for you: (PS-they have a Facebook, also try reaching "someone" there too) Patrick NahoumNetwork ManagerNation Safe Drivers 800-338-2680 Ext. 272Fax: 561.226.1127pnahoum@nationsafedrivers.comFollow NSD on Facebook

NSD has seen "high-turnover" for their Ohio network rep position recently.... To my knowledge, it's currently: Jonisha Griffin1-888-362-7805 x (no extension # listed)jgriffin@nationsafedrivers.com Traditionally speaking, NSD had been a good club to work with (in my personal opinion, mainly because of Patrick Nahoum, and His willingness to get "things fixed promptly" for the service providers), but I've noticed a downward trend over the past year of so, where those issues take Longer and Loooooooonger to get resolved, if they ever do get fixed. Hopefully you'll get paid properly and not have continual billing issues! I've seen that NSD hasn't been paying according to contract terms, even when clearly pointed out to them in writing of the payment terms and rates. To me, it seems, as if NSD is taking the approach the other larger clubs had taken, which was to short pay invoices and then not address the short pays, in an effort to cut their costs on the calls, which would allow them to try to recoupe $$$ and remain comparable to their contracts with their clients (insurance, auto makers, etc). I believe it;s sad when clubs will cut their costs by short paying the service providers, so the club can keep the $$$

In MY experience with them, they USED to be a good club to work WITH, but nowadays that are all sorts of BILLING problems, where they short pay invoices, EVEN for CONTRACTED rates! So we put them on credit card ONLY to avoid ANY further payment problems... We still have one invoice that is now a couple months old that they have REPEATEDLY FAILED to pay the short paid balance that is outstanding due! I've seen their club quality of service from the vendor reps drop off over the past couple of years, where they used to be very east to contact and get problems resolved and they used to have a willingness to "keep the providers happy", but it appears that just is NOT the case anymore! Likely because they are competing more with the other larger clubs to get their share of the contracts, so they (NSD) has decided to start playing the "short-pay game" like the other clubs do...where they short-pay your invoice and hope you won't go through all the trouble they give you to get the $$$ that you're due, thus they shave $$$ off of your bill and that's more $$$ in their pockets... It's sad that NSD has went down hill to this point. Like I said, they USED to be a good club to work with...

I recall having received that email too... Hopefully whatever "dispatch center" they're outsourcing their dispatching too will get better with cooperating with providers and getting the correct info AND understanding what/why we tell them to add any special equipment needed for a call... Other than the dispatchers, I'm sad to see that they seem to continue to have a somewhat "high turnover rate" for the state rep positions (at least they seem to for our state)...

This was my first time to attend the Vegas show. I thought it was a well organized and executed show. Although it was an indoors event and that's a new "style" of show for me, compared to the outdoor shows I've attended, I found the indoor format to work very well. The floor plan was easy to follow and locate the booth spaces I wanted to visit. I'm glad to have gotten a few moments at the show to stop and talk, along with having bumped into you and Christopher at the airport and having gotten a few extra minutes to talk.