So, they said buy a tow truck, they said, it'll be profitable they said.....
Well, we did, about 90 days ago we bought a tow truck and put it to work trying to carve out just club tows, and go for volume. We could not have hired drivers and survive with out the clubs to lean on, and thats just a fact.
Ive read all the horror stories about Agero. Fact is, if you bill honestly and do your job the way you're supposed to they are hands down the leader for work. If we had 2 trucks, we could run Agero jobs all day. Are we under paid, yes, but under payed running 21 hours a day is better then getting top dollar and running 3 hours a day. They get over on us from time to time, but that's experience. I spend A LOT of time on hold, hand holding to be sure we get what we have coming thru the proper channels. They are very difficult to be in contact with, and its a full time job just dealing with them. They want you to communicate, but they are too cheap to hire enough people to effectively manage a territory.
We use Swoop to dispatch. Horrible company to work with, they have even less staffing, are impossible to get a hold of, their software has glitches that cost me money. If I could use any other software i would. They talk in circles, follow thru with nothing, and I pay them so I can get digital dispatch from NSD Quest and Swoop themselves.
NSD took 2 months to get on with. and it took a post on here to get it done. Patrick, good guy. I dont' even mess with my regional as she is not at the top of her game. I go to Patrick, it gets done. Downside to NSD...they offer no volume. I could not survive on them while I could and can surviving w Agero, and NSD is filler. their billing is time consuming. Their calls are mostly, for us, either far to fetch and deliver, or just long deliveries, which loaded miles are great, but a 90 mile dead head is a 90 mile deadhead. and i can't take my bread and butter calls.
Quest sends us nearly nothing, maybe 1 or 2 calls a week. Swoop, 1 or 2 calls a week, NSD 3-4 calls a week. Agero, 50-80 calls a week. Swoop doesn't pay their bills, and have recently told them not to even dispatch to us anymore. I was told that all Agero calls will go thru swoop and that going to towbook, I would start losing volume. Not a chance i can take, but Swoop dispatch, tech support, live support and phone support is HORRIFIC.
Were on with a couple other services, but they send us nothing. Agero, while the list of bullshit is long, by far has the work. They do make it impossible to be better though. If you're honest about your eta, they hit you, if you tell them what they want to hear, they hit you. Swoop dispatch sends out surveys and i get 90% returned, Agero sends out surveys, i have 14 responses out of 364 calls. but they base our performance on this? Strange. there's no easy way to take your truck out of service for maintenance or breakage, you can do it, but it effects your performance non. without us, they are just a call center with people that need help and no one to dispatch to. That's my take on the first 90 days.