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DodgeTowGuy134

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DodgeTowGuy134 last won the day on May 13 2018

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About DodgeTowGuy134

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    Master Contributor

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    Ohio

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    6/7
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    Level 2 Medium/Heavy Duty

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  1. I encourage those on this network to support TowForce.net via patron/sponsorship! Our industry NEEDS this type of online forum to be able to collectively network with other tow companies from across the country! It's these types of efforts that our industry NEEDS to leverage to help unify our industry and pull it from the broken factions that we operate and to encourage comradely and communication among our industry. We NEED TO UNITE AND WORK TOGETHER TO ACTIVELY PROTECT OUR INDUSTRY! IF WE FAIL TO DO SO, THEN THOSE WHO SEEK TO CONTROL OUR INDUSTRY FOR THEIR BENEFIT WILL CONTINUE TO SWOOP IN AND CAPITALIZE, RESULTING IN BROAD MARKET DOMINANCE, WHILE STOMPING ON OUR VOICES! IF WE FAIL AT THIS TASK, OUR INDUSTRY WILL LOOK A WHOLE LOT DIFFERENT IN 10-15 YEARS FROM NOW! PLEASE HEED MY WARNING! We need to work to again have to open dialogues and discussions that we once had on Tow411. I fully acknowledge that our lives ever continue to become "busier and busier" with work, family life and all those other daily tasks and priorities that we place on ourselves. Even state associations are faced with the lack of membership and participation from our industry. It's important to recognize the opportunity we have to grow our industry, *IF* we can work together! Those who come against us are many, from the insurance industry to the motor clubs and the new landscape of the "app based motor club". I implore you to "get involved", both here on this forum and with your state association! Through unity of our collective voices, we *CAN* accomplish much more than those who come against us may recognize! Get Involved, our industry depends on it!
  2. Depends on if users have their web browser setup to "remember" their login credentials... I know that I have my primary office computer workstation set to keep me logged in, but if I travel and visit here from one of my laptops or tablet/notebook computers that had been turned off for a while, that it might not do the "auto-login" when I visit the website. So, this "might" be one of the many possible reasons why.. Just providing some of my views.
  3. I can say that APTO in Ohio is aware of the CISA document and has been in contact with our State and DC representatives to provide our input on the matter. Additionally, I'm aware that some Ohio based tow companies have also drafted their own netter and submitted them, such as Bill had done. I had also submitted a letter on behalf of my companies as well. I'm surprised that there haven't been any other responses to your request for comment here. -Tom
  4. I'm just curious if PWOF is aware that their tentative dates to hold their show in June are in conflict with the new American Towman Games in Ohio that is going to be held during those dates.... I mention this as a matter of importance, so that vendors that have existing commitments with those dates are aware. Thank you for your time, attention and consideration.
  5. As many others have already said, to get a credit card # from the customer upfront and bill for your "service call" (your time & mileage), then there would be a second CC charge for the actual services...On that note, one thing to be especially aware of if you take the CC# from the customer upfront and over the phone: Have some sort of process in place to help protect you from credit card chargebacks in these situations, especially if the customer doesn't notify you to cancel coming out the the location and they have another company onscene... What we do is two-fold. First, we have the customer take some pictures of the situation and email them to us, with a statement that they (the customer) is requesting us to come out to their location to provide service. Then, we generate an invoice through our credit card processor and email the invoice to the customer for the "service call" and require them to PAY in invoice with their CC.... The email serves as a written request for service and serves to affirm that they requested your services, thus justifying your "service call fee", especially when you get onscene and the customer refuses to sign any of your paperwork! That way, if the customer attempts to file a CC chargeback with their bank, you have written proof (via the email and photos) to submit as supporting documentation for your service call fee that was billed and that the customer, themselves paid online via entering their card info and paying the invoice. We have found this process to be exceptionally useful!
  6. Do most tow companies prefer DIGITAL dispatching or traditional Voice dispatching (via telephone, radio,etc) ?? I'm curious to know if many companies are making the transition into the digital age to embrace technology or if they are long clinging to the ways of the past.
  7. 1. Geico = NO payment issues (No short paid PO's, NO billing headaches with them! = worth GOLD!) 2. NAC = Low volume & takes a month to get a check for payment, but pays well 3. Allstate = NON-Contrated, so CC upfront @ Retail rates, thus no more billing headaches from them! Only problem is the thick accent foreign dispatchers that heavily price shop the call! 4. Agero = NON-Contrated, so CC upfront @ Retail rates, thus no more billing headaches from them! They still heavily price shop the call! 5. Urgently = NON-Contrated, so CC upfront @ Retail rates, thus no more billing headaches from them! They too price shop the calls! 6. Honk = NON-Contrated, so CC upfront @ Retail rates, thus no more billing headaches from them! Price shoppers for the calls! 7. Coach-Net/Pinnacle = NON-Contrated, so CC upfront @ Retail rates, thus no more billing headaches from them! 8 NSD = MAJOR billing issues that take 6+ months to get resolved! Put them on CC ONLY Upfront! Can't keep state reps, signs of internal company issues with this club! 9. USAC/Quest/Road-America/Gerber-NetCost/Auto Help Line == Volumes SO low we barely hear from any of them even a few times a year 10. Allied = NON-Contrated, so CC upfront @ Retail rates, BUT...they CANCEL the CC or make you wait an hour+ to charge it?! Guess they are gonna pay wait time until CC is able to be run & customer vehicle will remain on the hook until card is processed!
  8. Just curious how many provide a company owner phone or tablet to your drivers vs how many allow your employees to BYOD (Bring Your Own Device) such as their personal cell phone or tablet to use for running the Digital Dispatches and such for your company. There's pros/cons to both sides of this: - Employees care more about THEIR phone/tables, and will take better care of it to not damage it vs, if it's not theirs, they don't care if they break it - Potential for an employee to assert a claim against you IF their equipment gets broken in the course of their work, then you might be on the hook for paying for the replacement, vs, company owned equipment is company owned equipment - Tracking & Privacy: With the Digital Dispatching and other apps that track your location, there's a concern about breach of privacy for the employee potentially always being "followed" the the GPS/App, unless they log out of it on their personal device, vs, company owned equipment can always be tracked (as a company asset) and can be left at home while off-duty/not working. So what are you doing? Is your company providing the phone/tablet to your employees or are you allowing your employees to use their own device with your software/App/Digital Dispatch?? Thanks for your responses in advance!
  9. We all are aware of the digital dispatching options and the push by the motor clubs for providers to go digital... Why, because it allows them to cut THEIR costs! They don;t have to have call center reps calling providers, instead the computer does the work and sends the dispatches out... That said, on the towing/roadside assistance company side, I'm curious how others are either embracing the change and options of technology vs staying with the long standing dispatching methods. The old method goes with the pen/paper and calling the drivers to give them the dispatch info for a job. So you're drivers have to pull over each time to get the job details, as it's not permitted to text or be on the phone and drive a CMV. Next option is to email/text the job to their phone, but there's problems with that, as it's not permitted to "text or be on a cell phone while driving a CMV" Link here:-> https://www.fmcsa.dot.gov/regulations/rulemaking/2010-23861 Third option is to use radios and do dispatching via voice over a two-way radio system that you either own or lease access to. Problem is that it has a limited coverage area, so if your driver/truck goes outside your service area of coverage, the radio stops working.. Fourth option is the newer digital dispatch and App based platforms, but still again, the drivers and the dispatcher in your office still need to communicate, so you're either back to calling them on the phone or radio or pulling over to text the office... I've seen a few options where it "looks" like a two-way radio for your truck, but it's actually a cell-phone with a Push-to-Talk feature, so you could be based in Florida, and drive to Texas and still be able to use the truck "radio (which is a cell phone with Push-to-talk) and communicate with all of your drivers/dispatch and office while you were long haul trucking to Texas... While this sounds good initially, I do see some inherent flaws in the implementation with this approach. First, it REQUIRES that you have a cellular service connection for it to work! So if you drive thru an area with limited/spotty coverage or lose service, then it stops working..because it's not a real radio, but instead it uses the LTE cellular network.. Secondly, it's an additional cell line of service for each and every unit you have one mounted in to use it, so if you have 9 trucks, 7 service vehicles, 3 support units, plus supervisors/owners and your dispatch offices, then that can VERY quickly add up for having A LOT of cellular lines of service, just to be able to that option...Third, although it's a "cellular radio" that's ALL it can do is the Push-to-Talk, it can't download or run ANY apps! So why pay for all those lines of cellular service if it's not even a real and full functional smart phone?! and on the flip side compared to real two-way radios, those have their limitations, as I already pointed out above! Is anyone using any other solution? That allows VOICE dispatching..... I don't think there are many companies that still use two-way radios for dispatching and I see that trend continuing to go down, so with technology, what are others doing, besides just calling on the phone? So, what are others thoughts and what are others doing to dispatch? I believe that real-time VOICE dispatch is NEEDED and I'm curious what others are doing. Thanks in advance for your responses!
  10. and....the website is suspended/down...guess they didn't renew the payment. I've noticed a lot of these types of "pop-up" wanna-be websites that ask to recruit providers for roadside assistance services.... It has me wondering if the motor clubs are using a new tactic to try to get "providers/subs" to be able to secure service for the client/customers... I'n my area, Agero and Allstate have left customers wait 2-4 hours for service (on the side of the road) while they attempt to price shop the call and attempt to secure service for the lowest possible price! That said, it's all about price/cost and NOT about SAFETY or service to the customer/client! Just remember that!
  11. As others have said, motor club work can be a mixed bag, but also depends on where you're located (city/rural) and how many other tow companies are close to you. You NEED to have a well laid out plan in place, along with KNOWING AND UNDERSTANDING YOUR costs & expenses! Also remember this important point:-> VOLUME DOES NOT ALWAYS = $$$....Unless that volume is at a RATE$$$ that also pays enough to cover all of your costs, plus leaves some profit margin!
  12. This was my first time to attend the Vegas show. I thought it was a well organized and executed show. Although it was an indoors event and that's a new "style" of show for me, compared to the outdoor shows I've attended, I found the indoor format to work very well. The floor plan was easy to follow and locate the booth spaces I wanted to visit. I'm glad to have gotten a few moments at the show to stop and talk, along with having bumped into you and Christopher at the airport and having gotten a few extra minutes to talk.
  13. For a "program" that specific to the AUTOMOTIVE industry, it's laughable that they have a "construction/blueprint" themed image on their "About Us" page of their website and that it totally LACKS any depth and REAL information about them...
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