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DodgeTowGuy134 last won the day on May 13 2018

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  1. In MY experience with them, they USED to be a good club to work WITH, but nowadays that are all sorts of BILLING problems, where they short pay invoices, EVEN for CONTRACTED rates! So we put them on credit card ONLY to avoid ANY further payment problems... We still have one invoice that is now a couple months old that they have REPEATEDLY FAILED to pay the short paid balance that is outstanding due! I've seen their club quality of service from the vendor reps drop off over the past couple of years, where they used to be very east to contact and get problems resolved and they used to have a willingness to "keep the providers happy", but it appears that just is NOT the case anymore! Likely because they are competing more with the other larger clubs to get their share of the contracts, so they (NSD) has decided to start playing the "short-pay game" like the other clubs do...where they short-pay your invoice and hope you won't go through all the trouble they give you to get the $$$ that you're due, thus they shave $$$ off of your bill and that's more $$$ in their pockets... It's sad that NSD has went down hill to this point. Like I said, they USED to be a good club to work with...
  2. I recall having received that email too... Hopefully whatever "dispatch center" they're outsourcing their dispatching too will get better with cooperating with providers and getting the correct info AND understanding what/why we tell them to add any special equipment needed for a call... Other than the dispatchers, I'm sad to see that they seem to continue to have a somewhat "high turnover rate" for the state rep positions (at least they seem to for our state)...
  3. I'm still here I'm still here I'm still here
  4. This was my first time to attend the Vegas show. I thought it was a well organized and executed show. Although it was an indoors event and that's a new "style" of show for me, compared to the outdoor shows I've attended, I found the indoor format to work very well. The floor plan was easy to follow and locate the booth spaces I wanted to visit. I'm glad to have gotten a few moments at the show to stop and talk, along with having bumped into you and Christopher at the airport and having gotten a few extra minutes to talk.
  5. From discussion with the Supervisor of Network Relations (the person who took over the old position of Patrick) he stated that Patrick transitioned over to one of the "program teams" and that's why he isn't directly working to resolve provider issues. As to the issue of short payment, we were told that it will be paid and we'll wait to see how that pans out... To Be Continued...
  6. I took the time to reach out and I called Patrick,.... from what I gather, he's NOT directly handling/addressing provider issues anymore, as I was instead told to just call the state Rep and/or the Supervisor of the State rep in an attempt to get the issue (short-pay) resolved. I can now see that the "working relationship" with NSD has finally broken down on their end, guess it's going to be Credit Card upfront at Retail Rates from here on out for NSD, unless they fix their issues fast!
  7. For a "program" that specific to the AUTOMOTIVE industry, it's laughable that they have a "construction/blueprint" themed image on their "About Us" page of their website and that it totally LACKS any depth and REAL information about them...
  8. We ONLY were willing to work with NSD because of Patrick, and things had been going well for a long while. We too have noticed that they can;t seem to keep the state reps, as we see it's always changing and I'm tired of getting blue in the face talking to each new rep and explaining history. Well, we did have a payment issue crop up and we attempted to reach out to get it addressed....Even with emailing Patrick directly. We were told that it would be resolved in our favor (as it was even documented on the dispatch) and that we'd get a phone call conference with the "new" state rep and Patrick. Well, that was almost a month ago that we were told that we'd be paid and to expect a conference call to discuss, and STILL NOTHING YET! When this cropped up and NSD had FAILED to PROMPTLY address it, we immediately placed them on credit card upfront ONLY, as I'm not going to allow issues to remain unresolved. It's a shame that NSD really seems to be having internal problems, as they were one of the very last clubs that really "appeared" to "care" about the providers actually doing the work. If I don't hear from them by the end of THIS month, then I'm going Full Retail Rates via credit card only upfront. I'm unsure as to why we haven't heard from Patrick, as he was always on top of any issues and he got them handled. I'm EXTREMELY disappointed that NSD hasn't turned this around in a prompt manner to address the issue, which is TOTALLY on their end. Likewise, we have noticed a MAJOR change in their billing department and THEIR billing/payment methods. Seems that NSD is now attempting to CUT/Short Pay ANY AND ALL PO's whenever/wherever they can! Even with contracted rates, the billing dept is now stating that they have "changed what they're allowed to pay" irregardless of whatever contracted prices or dispatch documentation is listed on an active PO. So it would appear that NSD has now switched over to the billing/payment model used by Agero & others to short the very providers that are doing the work! I'm doubtful that, in the end, it will work for NSD, as providers take notice and put them of credit card upfront. Simply put, in motor clubs and the new "dispatch apps" can't recognize that they do, in fact, NEED quality and reputable providers and not just the "cheapest" provider, the club will ultimately run into issues down the road as a result of customer service issues, and damage claims. Keeping contracted providers very happy goes a LOOOOOOOOONG way in a relationship, especially when that relationship involved "contracted prices" that are lower than retail rates, and ESPECIALLY true with it's providers that don't need the club contract to keep alive.
  9. 1.) Geico 2.) NAC (National Automobile Club) 3.) CN-P (Coach-Net/Pinnacle) 4.) NSD (Nation Safe Driver) 6.) Allstate 7.) Urgently 8.) Honk 9.) USAC-MD 10.) Agero 11.) Auto Help Line 12.) Quest 13.) Gerber/Net-Cost 14.) Road America 15.) Allied 16.) Swoop
  10. @Lightdutykid = From that distance for such a pull, no not really. If you're close up on a casualty, then pulling from a higher angle can sometimes help, but not when the pull is so far away from the truck.
  11. Nice homemade attachment to get the job done
  12. We have both the Miller Claw & the ITD Scotch Blocks. They both come in useful with their places and limits. For HARD pulls, the ITD Scotch Blocks go down, for "lighter" pulls where the truck just needs to get a bite in an icy/snow covered road for a light-duty winch/recovery of a car from a ditch, we will use the Miller Claw. PLEASE NOTE:-> In the photos posted by Kjband13oc; the Miller Claw is shown as having been "installed" BACKWARDS on the wheel-lift! The reinforcing bars are supposed to go so that they are "facing" the "front" of the truck! The "pockets" that are shown in those photos posted by Kjband13oc show that asphalt/dirt have collected in the "pockets" between the reinforcing plates. Think of the physics/forces being applied against the "face" of the claw as you pull hard and drive it down into the earth. In those photos, the claw would want to pull away from the reinforcing plates, however when the Miller Claw is installed properly, the forced applied/loaded onto the "face" of the claw serve to push against the reinforcing plates and help to prevent the claw face from deforming on a hard pull.
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