NSD making changes for the better

[ESC]

This morning I received an email from NSD. I think we have all noticed some changes lately in the quality of NSD dispatches. I thought it was nice for NSD to acknowledge the issue and hope that they make moves to correct things.

 

Overall I have had good luck working with NSD. Fair rates and typically good jobs for the most part. We have seen a big jump in volume in our area lately with their addition of the Avis/Budget contract. I stay in regular contact with Patrick when anything comes up and he has been able to get things straight for us as needed. I hope the forward progress continues.

 

 

 

 

 

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[Jorge Ponce]

I feel the same way I can’t complain about them overall 

[DodgeTowGuy134]

I recall having received that email too... Hopefully whatever "dispatch center" they're outsourcing their dispatching too will get better with cooperating with providers and getting the correct info AND understanding what/why we tell them to add any special equipment needed for a call...

 

Other than the dispatchers, I'm sad to see that they seem to continue to have a somewhat "high turnover rate" for the state rep positions (at least they seem to for our state)...

[A100GEORGE]

I think it's been years since I spoke to my state Rep. When I have a question/problem and call in they tell me to discuss it with my Rep !!!  WHO!!

 

[ESC]

I think it's been years since I spoke to my state Rep. When I have a question/problem and call in they tell me to discuss it with my Rep !!!  WHO!!
 

The last time I called the actual rep, it didn’t go so well. I went around her and talked to Patrick and he handled things. According to my login page it shows a new rep now for the last few months and I’ve not heard from them. Not that I’m worried, as when I have issue I talk to Patrick and he gets it handled.


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[A100GEORGE]

1 minute ago, ESC said:

The last time I called the actual rep, it didn’t go so well. I went around her and talked to Patrick and he handled things. According to my login page it shows a new rep now for the last few months and I’ve not heard from them. Not that I’m worried, as when I have issue I talk to Patrick and he gets it handled.


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That hasn't been working like it used to either. 

[Josh Fischer]

Hi George, I apologize you are having issues. Please contact me at jfischer@nationsafedrivers and I would be happy to assist. Thank you!

[DodgeTowGuy134]

It looks as though others are having the same/similar issues/problems with NSD that we are having too...

 

The state reps are GOA and UTL (Unable to Locate), they do NOT response to emails/phone calls and they are changed too frequently, likely due to the extremely high turnover rate at NSD. 

 

For YEARS, we have relied on PATRICK as being the ONLY reliable/constant contact at NSD

NSD did have the potential to be/continue to be a great motor club to PARTNER with (Notice that I said "Partner" with and NOT "work for"), but due to their decline in proper vendor relationship management with the network providers, I see that NSD has been and continues to be slipping away from their position within the motor club marketplace.

[Josh Fischer]

Good morning,

As stated above I am available for contact and absolutely want to work along with Patrick to help resolve these issues. Please contact me at jfischer@nationsafedrivers.com and I would be more than happy to see if there is anything I can do to assist in repairing our Partnership.

Thank you!

[yoBdaBenO]

NSD had been number one with us, other clubs caught up to them this year.

 

Hope they get their mojo back!