Agero and Towbook

[SUPERIOR35]

Does anyone understand how Agero selects vendors? I was told today that Agero only uses Towbook vendors as a last resort.  

[ESC]

Hahaha... Agero doesn't even know.      They go by cheapest price.... at the end of the day thats all i can figure.  We cut them off years ago and now do a $375 min credit card up front when they call us.

[ProTower]

We had similar (bad) luck with Agero. The dispatchers will tell you anything to get you to take the call. We blocked all their numbers and life has never been better. We had one of their providers pick up a car from our impound last week and tow it 50 miles for peanuts. Glad we took a photo of him wheel lifting the all wheel drive Audi out the gate. Agero called and wanted us to pay for damaging the car ($15k) so we sent the photos of us loading and unloading the car on one of our rollbacks for initial tow, the photo of the tow-out and then told them to pound sand. The owner of the car is furious they used some cut rate tower with no knowledge of how to do the job correctly. We told him to call his insurance and complain to them, they were the ones who used agero. Progressive and State Farm will wake up  one of these days and realize what a debacle they have created for their customer/policyholders.

[St Augustine]

On 6/28/2023 at 9:20 AM, SUPERIOR35 said:

Does anyone understand how Agero selects vendors? I was told today that Agero only uses Towbook vendors as a last resort.  

not true. All you do is go on their website and apply. I do want to warn you tho, their insurance requirements are insane.

[ProTower]

On 6/28/2023 at 9:20 AM, SUPERIOR35 said:

Does anyone understand how Agero selects vendors? I was told today that Agero only uses Towbook vendors as a last resort.  

 

On 6/28/2023 at 10:36 AM, ESC said:

Hahaha... Agero doesn't even know.      They go by cheapest price....

 

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