Warning for NSD - "RESOLVED"

[KATowing]

Just sharing an experience I had with NSD,

I got a late night call for a winch out about an hour and 45 away (1:45) in a well known trouble area for these types of calls. I told the NSD rep with mileage, winch time and dead head miles this call is not going to be cheap and I can't do it tonight. I was told that's fine the vehicle owner is already home and safe. Next morning I spent just shy of two hours getting this call sent back to me, with a discount this call came out to $360. After completing the call I went home to send the bill and found that NSD canceled the call almost an hour after it was completed. I tried calling the vendor support people but no one could help, my regional manager got involved. In the end I was given $97.25 and was told I am lucky to get that. I stopped service to them that same day. This post is just to share my experience,

[ESC]

Typical.   NSD has gone way down hill with the rest of em.  Too bad, they used to be great when they started up.

[afreire]

This is Jeff, SVP of Network Operations with NSD.  I am disappointed to hear about the experience that you had working with our organization.  Please reach out to me directly at jeffw@nationsafedrivers with some additional information that will allow me to further investigate and rectify your situation.

[KATowing]

On 7/10/2023 at 3:27 PM, afreire said:

This is Jeff, SVP of Network Operations with NSD.  I am disappointed to hear about the experience that you had working with our organization.  Please reach out to me directly at jeffw@nationsafedrivers with some additional information that will allow me to further investigate and rectify your situation.

 

UPDATE:

So I reached out to Jeff and NSD issued the remaining amount owed. This process was much faster then the rest of my experience. I would say their response to this after the fact was amazing. 

[WildwoodJack]

Maybe they are seeing bad publicity is bad for them.

[JOSEPH TOWING]

Watch out. NSD SVP Jeffrey Wiener says that only 10-15% of their providers do a great job, and the other 85% are not great.

Maybe they need to step back and look at why they might be having issues with service providers. They should pay a decent rate, learn about the cost of running a truck, and renegotiate rates with everyone.

 

When the SVP thinks traveling 300 miles in a tow truck costs a tow company $50.00, there is a huge issue. Pretty disgusting! The level of arrogance and ignorance in this company is despicable, especially from upper management.

300 Miles, even at 10/MPG is 30 gallons of fuel. 30 Gallons of fuel at national average of $4.20/gallon =$126

300 Miles, at 65mph, is about 4.5hrs. 4.5hrs @ $25/hr. = $112.50 (and that is being calculated at all highway speeds, not realistic) 

Insurance, at $9500/year, $26.03/day, 4.5 hours of a 12-hr. truck day, Ins on that 4.5 hrs. = 37.5% of the $26.03/day which = $9.76

Plus, wear and tear, maintenance, workman's comp, gkll, truck payment, etc.... NSD SVP is clueless....  Just the above-mentioned equals $248.26, But Jeffrey says, “. you know how much 300 miles cost you sir, about 50 bucks."

 

I had a great relationship in the beginning, banging out all their $40 tows, got great volume. Doing hundreds of tows for them every month, all Avis Budget & Zip cars. Again, hundreds of tows a month, but if we had an issue with 1 or 2 po's in a month, "we were the issue, we were horrible, we did not do what we were supposed to do." They lost ABG, they now have Turo, hopefully they can hold on to that one before they sink. 

 

All that I can say is, they need to change their attitude, and change it fast.

Don't transport cars for a motor club that does not understand the logistics or costs involved for the tow company to provide superior service to its motor club customers, therefore not valuing its towing partners.

 

Don't let the "Being #01 on the polls" fool you. I've heard from current and former employees that the staff at NSD vote continuously in the polls to boost their ranking. Just based off what Jeffrey says, how could they be #01 if only 10-15% of their network is good. I doubt the other 85% would be voting for them.

[Fishers]

Nation safe drivers is the worst. We have been trying to collect over $35,000.

 

They said due to time all they were going to do was pay $300 and some dollars. Don't take POs from this company they will take advantage of their tow providers.  

[Anthony C.]

10 hours ago, Fishers said:

Nation safe drivers is the worst. We have been trying to collect over $35,000.

 

They said due to time all they were going to do was pay $300 and some dollars. Don't take POs from this company they will take advantage of their tow providers.  

Hello, this is Anthony Cammilleri, Director of Network for NSD. I'm sorry to hear that you're having such a challenge with billing and would be happy to help in any way I can. What is the best way for us communicate directly?

[Fishers]

Please give me a call 352-461-6820 

 

Thank you in advance

[Anthony C.]

1 hour ago, Fishers said:

Please give me a call 352-461-6820 

 

Thank you in advance

Absolutely, given the time of day I will call you tomorrow. Thank you. 

[TOWTRUCK]

It is good that this club is now responsive within this forum. Maybe there is Hope! Patrick was helpful, but ultimately the rep was our issue.

[ROCKY]

Let us know how this one turns out and how you got in so deep.

[jjwildcat1]

Wayne Dawkins is our NSD rep. He has never responded to our emails. I only have 4 trucks but I stay super busy. I drive one of them non stop and usually only have time to try and communicate through emails in the evenings when things slow down. I do hate their rates but am willing to do the calls because of the volume but it sucks when you cant get your rep to respond. My issue was that I sent him emails to temporary change our hours because i lost my dedicated after hours driver. Wayne never answered the email and never made the changes so our numbers went south. Then we stopped getting calls all together right when I got a new employee on board. I emailed Wayne seeing if they needed another COI, which is all the time, or if it was because of numbers. NO response. I sent numerous emails to him with no response. I emailed vendor support and guess what?? No response. I then sent another email to vendor support trying to get a supervisors email address, but again No response. I actually can't believe that I still want to do any of their work but I'm trying to keep my guys living with decent paychecks. Today I was contacted by a different MC that pays more so I guess I'm just going to be done with NSD. Does anyone have any advice on how I officially terminate my contract with NSD Nation Safe Drivers.

[Anthony C.]

57 minutes ago, jjwildcat1 said:

Wayne Dawkins is our NSD rep. He has never responded to our emails. I only have 4 trucks but I stay super busy. I drive one of them non stop and usually only have time to try and communicate through emails in the evenings when things slow down. I do hate their rates but am willing to do the calls because of the volume but it sucks when you cant get your rep to respond. My issue was that I sent him emails to temporary change our hours because i lost my dedicated after hours driver. Wayne never answered the email and never made the changes so our numbers went south. Then we stopped getting calls all together right when I got a new employee on board. I emailed Wayne seeing if they needed another COI, which is all the time, or if it was because of numbers. NO response. I sent numerous emails to him with no response. I emailed vendor support and guess what?? No response. I then sent another email to vendor support trying to get a supervisors email address, but again No response. I actually can't believe that I still want to do any of their work but I'm trying to keep my guys living with decent paychecks. Today I was contacted by a different MC that pays more so I guess I'm just going to be done with NSD. Does anyone have any advice on how I officially terminate my contract with NSD Nation Safe Drivers.

Hello, this is Anthony Cammilleri, Director of Network for NSD. I want to apologize on behalf of our company as I assure you we are committed to the relationships we have with our providers, and this is not how we do business. Please let me know the best way to contact you directly and I will ensure this is addressed and you receive the communication that you deserve. Thank you. 

[jjwildcat]

Thank you Anthony for responding so quickly and reaching out to me. Do you have an email address that we could send an email to or an email addy for someone in vendor management. Our goal is to get back active for NSD and to have a game plan to keep our acceptance rate high. 
 

 

[Anthony C.]

14 hours ago, jjwildcat said:

Thank you Anthony for responding so quickly and reaching out to me. Do you have an email address that we could send an email to or an email addy for someone in vendor management. Our goal is to get back active for NSD and to have a game plan to keep our acceptance rate high. 
 

 

Please reach out to me directly at Anthony.Cammilleri@nationsafedrivers.com and include that we spoke on this forum so I can identify you.  Thanks again for your patience and understanding. 

[Anthony C.]

On 5/23/2024 at 6:23 PM, jjwildcat said:

Thank you Anthony for responding so quickly and reaching out to me. Do you have an email address that we could send an email to or an email addy for someone in vendor management. Our goal is to get back active for NSD and to have a game plan to keep our acceptance rate high. 
 

 

Just wanted to follow up on this. Have you had a chance to send an email over? I want to be sure I receive it, thank you. 

[Brando]

I’ve been doing towing for 11 year now, manager for 5 and now an owner of my own business.

 

Previous company had a serious of unfortunate events and was unable to find extra drivers to cover rotation. Owner lived out of state and was unable to keep coming back to cover things. So he made the decision to close.

 

I didn’t want the burden of being the only person able to do rotations, so I didn’t try to take over the company. I then thought that I might do just roadside, and started a new company. I knew from previous years that NSD was my favorite company to work with on MC stuff.

 

The exec for my area fumbled my app and I had to redo it. Had to add them to my insurance.Roadside volume was not there, even being on with multiple MCs. Didn’t receive a call for 3 months, and when I did, they actually didn’t call me, just assigned it and sent me the email which I hadn’t been checking cuz I had bought a tow truck and everything in my business was on hold while I got all the permits and insurance sorted. They called me two hours into the call asking if I had completed it… a surprise considering I didn’t even know I had accepted it. It was 40 miles away. Told them I never accepted that call to begin with, and it’s an hour away, it wouldn’t be right for their customer. They called me a second time to see if I would take the call… I felt bad for their customer, so I told them it would be an hour and I’ll go. I went in my personal vehicle cuz my tow truck wasn’t ready. The car wouldn’t jump, it had a check engine light and most likely something mechanical and needed a tow. GOA it is, except the dispatchers I contacted to tell what had happened couldn’t find the PO… an agent would reach out, never did. I knew at that time I was stuck with a $20 GOA, after traveling 40 miles in one direction. I tried. Did everything I could to help their customer. I got a check a month later for $10, because they charged me $10 for cutting the check even though I was pretty sure I had submitted my direct deposit stuff.

 

After my truck was ready to work, I tried contacting my exec, he was no longer with them and they had a temp, asked him about submitting rates… he gave me a rate break down, I countered with rates not much higher. I know what my time is worth and the rates I gave him were the same rates my previous company had with them since 2017. He flat out said no. Okay, then take me of the list. They kept calling, he still had me active.

 

That is, until the other day when I contacted the new exec for my area. Told him the temp wouldn’t even consider my rates… he told me my current rates were twice as much as everyone else in the area… IDK how that can be and they make any money. Then he added, “NSD isn’t for everyone.” This must be that FRESH new ATTITUDE their front page is talking about. Seems everyone I tried to talk to this entire time I’ve been trying to get on with this company I was excited to get on with had basically this same attitude.

 

11 years in this area. I know my business and I’m literally the best there is here. I’ve done things not even my previous boss has done. Never had a damage claim for any tows I ever did. Local CHP and every agency loved me. But I guess NSD isn’t for everyone.

[Randy17]

They are scamming and fraud Ing us. They’re sending us two jobs and then canceling the ghost cards and disputing the payments. I am going to be posting reviews everywhere calling the Better Business Bureau and I definitely will be filing fraud charges.

[Anthony C.]

On 7/27/2024 at 12:15 AM, Brando said:

I’ve been doing towing for 11 year now, manager for 5 and now an owner of my own business.

 

Previous company had a serious of unfortunate events and was unable to find extra drivers to cover rotation. Owner lived out of state and was unable to keep coming back to cover things. So he made the decision to close.

 

I didn’t want the burden of being the only person able to do rotations, so I didn’t try to take over the company. I then thought that I might do just roadside, and started a new company. I knew from previous years that NSD was my favorite company to work with on MC stuff.

 

The exec for my area fumbled my app and I had to redo it. Had to add them to my insurance.Roadside volume was not there, even being on with multiple MCs. Didn’t receive a call for 3 months, and when I did, they actually didn’t call me, just assigned it and sent me the email which I hadn’t been checking cuz I had bought a tow truck and everything in my business was on hold while I got all the permits and insurance sorted. They called me two hours into the call asking if I had completed it… a surprise considering I didn’t even know I had accepted it. It was 40 miles away. Told them I never accepted that call to begin with, and it’s an hour away, it wouldn’t be right for their customer. They called me a second time to see if I would take the call… I felt bad for their customer, so I told them it would be an hour and I’ll go. I went in my personal vehicle cuz my tow truck wasn’t ready. The car wouldn’t jump, it had a check engine light and most likely something mechanical and needed a tow. GOA it is, except the dispatchers I contacted to tell what had happened couldn’t find the PO… an agent would reach out, never did. I knew at that time I was stuck with a $20 GOA, after traveling 40 miles in one direction. I tried. Did everything I could to help their customer. I got a check a month later for $10, because they charged me $10 for cutting the check even though I was pretty sure I had submitted my direct deposit stuff.

 

After my truck was ready to work, I tried contacting my exec, he was no longer with them and they had a temp, asked him about submitting rates… he gave me a rate break down, I countered with rates not much higher. I know what my time is worth and the rates I gave him were the same rates my previous company had with them since 2017. He flat out said no. Okay, then take me of the list. They kept calling, he still had me active.

 

That is, until the other day when I contacted the new exec for my area. Told him the temp wouldn’t even consider my rates… he told me my current rates were twice as much as everyone else in the area… IDK how that can be and they make any money. Then he added, “NSD isn’t for everyone.” This must be that FRESH new ATTITUDE their front page is talking about. Seems everyone I tried to talk to this entire time I’ve been trying to get on with this company I was excited to get on with had basically this same attitude.

 

11 years in this area. I know my business and I’m literally the best there is here. I’ve done things not even my previous boss has done. Never had a damage claim for any tows I ever did. Local CHP and every agency loved me. But I guess NSD isn’t for everyone.

Hi Brando, I apologize that you are having trouble partnering with us. I would love to jump on a call and personally discuss the service in your area and how we can make things work. Please message me your contact information and a good time to call you and I will reach out. Thank you and my apologies again for the prior experience. 

[Anthony C.]

On 7/30/2024 at 9:54 AM, Randy17 said:

They are scamming and fraud Ing us. They’re sending us two jobs and then canceling the ghost cards and disputing the payments. I am going to be posting reviews everywhere calling the Better Business Bureau and I definitely will be filing fraud charges.

Hi Randy, I apologize if this is happening to you, and if it is, I can assure you it is not being done intentionally. Please message me with your contact information and so myself and/or our billing Supervisor can reach out to review these events and come to the appropriate resolution. Thank you and my apologies again for any inconvenience.  

Edited August 2 by Anthony C.

[Teri]

I am still waiting on a tow truck in Okeechobee Florida I've been waiting for over an hour. And I'm not quite sure how to reach out to NSD for ETA does anybody have any suggestions?

[Anthony C.]

Hello, I am very sorry to hear this, please call me at (702)673-2709 and I will get this taken care of immediately.

9 minutes ago, Teri said:

I am still waiting on a tow truck in Okeechobee Florida I've been waiting for over an hour. And I'm not quite sure how to reach out to NSD for ETA does anybody have any suggestions?

Hello, I am very sorry to hear this, please call me at (702)673-2709 and I will get this taken care of immediately.

[SLD]

This forum is very interesting especially since our company has had multiple issues in the past with NSD. We've been in business for over 50 years and I've never seen anything quite as unprofessional as this company. We no longer will tow for this company and I know there are several in our area that no longer tows for them either due to these same issues. 

[Anthony C.]

12 minutes ago, SLD said:

This forum is very interesting especially since our company has had multiple issues in the past with NSD. We've been in business for over 50 years and I've never seen anything quite as unprofessional as this company. We no longer will tow for this company and I know there are several in our area that no longer tows for them either due to these same issues. 

Hello, I apologize for whatever you've experienced with our company in the past, but I can tell you that we are dedicated to getting these things resolved and improving the experience for our providers. Please send me a direct message on the best means and time to contact you so we can address these concerns appropriately. Thank you. 

[SLD]

Quite frankly, it truly is no longer worth my time to attempt a resolution due to the fact that I have spent countless combined hours/days trying to get a resolution.  We are not in business to provide services for free to your company. 

 

It has become more of a matter of nonsense because it is madness doing the same thing over and over and expecting a different outcome. 

 

Unfortunately, for your company, you have lost not only our towing company but several others in this area due to these ongoing issues. 

 

Sincerely, 

SLD

 

[Anthony C.]

24 minutes ago, SLD said:

Quite frankly, it truly is no longer worth my time to attempt a resolution due to the fact that I have spent countless combined hours/days trying to get a resolution.  We are not in business to provide services for free to your company. 

 

It has become more of a matter of nonsense because it is madness doing the same thing over and over and expecting a different outcome. 

 

Unfortunately, for your company, you have lost not only our towing company but several others in this area due to these ongoing issues. 

 

Sincerely, 

SLD

 

I'm very sorry to hear this but understand your decision and want to extend this open line of communication should your position change at all in the future. We will continue to value all provider feedback and do our very best to improve in any way that we can. Thanks again. 

[Tyron]

This company is horrendous I did several calls for them and I’ve experienced everything from ghost cards to going to calls and getting cancelled On my way! And reps having attitude and so rude upon calling.. they dispute payments of ore negotiated rates repeatedly..the last straw was when I did a trailer the lady had the incorrect tire as well as said a racial remark I informed the dispatch about the remark and as welll as the fact that call will be un able to be completed due to lady missing tire and I would not be able to complete  not only did they disregard the racial remark fail to address mistreatment on there platform but after 2 weeks they contacted me on behalf of the customer stating that I damaged her vehicle and that it would cost me 4,000 and that I can pay it back by working. For free..this company is a scam all the reps are very rude and non caring.avoid them unattended all cost.

[Anthony C.]

1 hour ago, Tyron said:

This company is horrendous I did several calls for them and I’ve experienced everything from ghost cards to going to calls and getting cancelled On my way! And reps having attitude and so rude upon calling.. they dispute payments of ore negotiated rates repeatedly..the last straw was when I did a trailer the lady had the incorrect tire as well as said a racial remark I informed the dispatch about the remark and as welll as the fact that call will be un able to be completed due to lady missing tire and I would not be able to complete  not only did they disregard the racial remark fail to address mistreatment on there platform but after 2 weeks they contacted me on behalf of the customer stating that I damaged her vehicle and that it would cost me 4,000 and that I can pay it back by working. For free..this company is a scam all the reps are very rude and non caring.avoid them unattended all cost.

Hi Tyron, NSD Director of Network here. I’m very sorry to hear about your experiences with our company. This is obviously not how we set out to do business, so I would be very interested in speaking with you so I can personally investigate why these things are happening in an attempt to resolve them and continue to get better. Please direct message me your preferred contact information and I will reach out ASAP. Thank you 

[Tyron]

623-306-4883 Tyron you can reach me here. 

Edited October 24 by Tyron