TowTimes.com - Agero Announces Enhancements for Clients, Customers and Service Providers

[TowTimes]

Agero has announced a series of platform enhancements and services for clients, customers and their service provider network. The updates are steps Agero has taken in transforming the driver support experience to increase efficiency, speed service completion and offer new options for consumers.

“Aging vehicles and higher traffic volumes are equating to robust demand for roadside services, and we continue adding enhancements to our digital platform to ensure the best possible experience in those stressful events,” noted Jeff Blecher, Agero’s Chief Strategy & Digital Officer. “At the same time, we’re rolling out a series of new offerings to ensure our customers can offer motorists the best possible 360-degree support for vehicle ownership.”

The latest updates to Agero’s platform and suite of services include:

Payment Support Options for Consumers

Self Service Payments: A new online portal gives drivers the ability to securely and quickly process out of pocket payments during the time of service without needing to provide credit or debit card details to agents.

Digital Coupons: Twenty percent of drivers need help selecting a tow destination when their vehicle breaks down. With Digital Coupons, consumers can receive convenient, timely, targeted discounts at leading partner facilities from the Agero repair assistance and dealership network, helping reduce the stress and uncertainty for those who need help determining where their vehicle should go.

Intelligent EV Insights For, and From, Automakers

EV Battery Monitoring: This new capability collects and collates EV battery data from connected vehicles. In the event that EV battery data is outside of normal bounds, roadside assistance and emergency triage can be dispatched to support the customer and their vehicle.

Dedicated EV Handling Material: Agero’s vehicle handling knowledge portal has been updated to include a list of EV handling guidance and best practices.

At-Your-Fingertips Guidance for Service Providers

Service Provider Chat: A new, real-time chat functionality built directly into the Swoop provider experience gives service providers quick access to live and virtual job support agents. Available 24/7 and with built in automation logic, Service Provider Chat enables the Agero network to quickly communicate job updates.

Job Update Button: A new digital workflow for dispatchers allows for rapid updates to job status, directly from the Swoop Mobile App or Swoop Desktop.

Learn more about Agero Roadside Assistance here or request a demo.

View the full article and more on TowTimes.com

[Eastendtow 66]

we used to charge our rates for out of pocket now they charge consumers the same as we would of and pay us the lesser amount had a person wanting a receipt from us for what they paid agero they charged him twice what they were paying us i know both of us need to make money but i dont think they need to make twice as much as us 

[thtdon]

I frequently get requested by customers that they want me to give them a cash refund for money that they paid Agero for service via credit card.  This is the result of them canceling the call.  Agero wants me to refund their money.  I'll be damned if I will pay a customer $90 for a call that Agero would pay me $30.  So the answer is NO.  Another issue that I had is there is no provision in my Swoop contract that covers the cost of gasoline.  So the call instructs me to deliver 3 gallons of gas to the customer.  The customer thinks that the gas is provided.  But it isn't.  I make everyone pay.  I carry $5.00 worth of gas.  Supposedly there is only 25 days worth of diesel fuel left in the country.  So unless that changes for the better and soon, none of us will be performing anything for anybody. 

[yoBdaBenO]

We have heard AGERO has serious money problems and we should be careful taken any payments from them. Regardless we have not accepted an AGERO Call in more than a year, so it is irrelevant. Just don't want to see others get burned.