Big difference between a tow truck driver and a tow truck operator. Driver will say it’s out of his pay grade even if he is a mechanic why do extra work for the pennies I make pay me more and I will do more. Operator may not have the knowledge of the mechanical work and he is willing to do extra but if you don’t know what you’re doing what good is it. If you’re water heater goes bad you don’t call an electrician. You call a plumber. Owner/management need to stay on top of everything. Who gets hurt when the dolly wheel falls off with the LaFerrari on it.