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thtdon

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    Another call from hell

    in Agero - Swoop

    Posted

    And the hits just keep on coming!

     

    This is another call from hell from July 7th.  The "from hell" part came when I went to submit the invoice.  I got a call to change a flat tire on a 2021 Nissan Rogue.  So I called the woman, to confirm that she was where she was supposed to be, etc.  The woman was very nice.  She told me that the evil motor club charged her $95 on her credit card to change the tire.  That made no sense to me.  The car was only a year old with 8213 miles on it.  She said that changing a tire was not covered by her roadside assistance.  I find that hard to believe.   Most of these roadside assistance policies cover at least 3 years.  Anyway she said that she had lost the locking lug nut socket.  I searched the car thoroughly, but I couldn't find it either.  I have a Snap-On battery operated air pump.  I put about 35 lbs. of air in the tire.  And she headed to the dealership.  When I went to submit the invoice for payment on Saturday morning.  I couldn't find the p/o number on Swoop.  I called Swoop.  And I was told that there was no such p/o number.  Translation- they won't pay.  I was busy today. And I never got to call those retards to find out why they won't pay me.  This time will be different.  If I can't get Swoop to pay that invoice, I am going after the customer. 

    Another call from hell

    in Agero - Swoop

    Posted

    Here's another call from hell.  This was yesterday afternoon.  It was a flat tire change parked at the main entrance of the Lawrence General Hospital.  I arrived at the car.  The woman was waiting in the lobby of the hospital, where is was cool.  The car was a 2002 Toyota Echo.  I opened up the trunk, unloaded the crap that was burying the spare, and I removed the tire.  I jacked it up, and used my cordless impact gun to remove the lug nuts.  I removed the tire, and put on the spare.  A routine call up until now.  As I prepared to tighten the lug nuts, she started yelling at me.  She said that she did not want the lug nuts to be tightened by the cordless impact gun.  She wanted them to be left loose enough so she could change the tire herself, if she needed to.  That's ridiculous.  The woman is easily over 80 years old.  And she is never going to change that tire herself.  I told her that it is company policy to tighten the lug nuts as tight as possible with the gun.  I refuse to take a chance of the wheel coming off the car.  She told me that I don't know how to change a tire.  She said that I have no idea what I'm doing.  Ya, right.  I have only been doing this for 50 years.  She demanded a receipt.  I said no because no money has changed hands.  Anyway, I had that woman about 2 years ago.  Different car.  Same argument.

    • Like 1

    Another call from hell

    in Agero - Swoop

    Posted

    I was out on the road this morning with a few calls.  I got a call once again about towing that car to New Boston, NH.  So it never got towed last night after all.  Truthfully I am busy in my own area.  And I don't generally cover Salem, NH.  So I passed on the job. 

     

    My first call request of the day was to go to Milford, NH and tow a car a couple of miles within Milford.  The lady dispatcher said "i know that you are going to say no, but would you tow a car in Milford, NH, staying in Milford, NH?"  And I said no.  I get a lot of requests to go to Milford.  So whoever covers that town is basically useless.  I asked the dispatcher how many tow companies she will go through, before she gets somebody to do that call.  She said "dozens".  The original tower that she called is 3 miles away from the car.  My guess is that I am like 35 or 40 miles away.  How would you like to be the person stuck in that car waiting for help?  Not me.

     

     

    Another call from hell

    in Agero - Swoop

    Posted

    We all get a lot of calls from the evil motor club that are miles, if not states, out of our areas.  They drive me nuts with that.  That's why I quit answering the phone at night.  I don't like it when I get a call at 2:00am, wanting to know if I would be willing to handle an out of gas call in Kittery, ME (I am in Massachusetts).  Tonight, at 7:43pm, I accepted an out-of-area call in Salem, NH, which is about 10 miles from my shop.  The call sheet said that it was a battery jump start.  It was slow tonight.  So I accepted it.  When I got there, the father of the customer started yelling at me non-stop right after I got out of my truck.  He said that he instructed them to send a tow truck because they had already unsuccessfully tried to start the car.  On the printout of the call, it only stated that the call was a jump start.  They didn't tell me anything else. 

     

    Generally I use my service truck, which is an F-250 pickup truck, to handle jump starts, lockouts, flat tire changes, and gas deliveries.  I can't see using the medium-duty flatbed for every call.  And I will not do so.  It is easier to get around town through traffic, etc., with the pickup.  He wanted to know why I didn't bring a flatbed.  I explained to him that is isn't like when you call 911.  When you call 911, they send out every truck in the building.  They send a pumper or two, a ladder truck, an ambulance, and a rescue truck.  You don't need me to tell you that they aren't paying us anywhere enough money to send out a response like that. Whereas, the taxpayers are covering the cost of a 911 response.  The guy did not like my analogy of the tow truck versus the fire department. 

     

    Anyway, I attempted to start the car.  But I believe that the starter is fried.  I had 2 more calls in my area to handle with the service truck after this one.  So I instructed the guy to call his service provider again, Amica Insurance, and request a flatbed.  He was raving mad about the whole situation.  And I don't blame him.  But he was yelling at me.  And I was only following protocol.  So I finally left.  I called the vendor hotline to get a GOA for making the trip to Salem.  I was rotting on hold for over 30 minutes.  And the call disconnected.  So I called back.  This time I rotted on hold for over 45 minutes.  Finally a dispatcher answered me.  I explained what happened.  She couldn't give me a GOA on the original PO because they took that PO away from me and assigned it to another service provider.  So she assigned me a new PO number, and gave me a GOA from that.  Evidently, she notified the customer by text that I would be there in 5 minutes.  We had no such conversation.  All I did was obtain a GOA.  I don't know why she did that.  The dispatcher told me that a provider was coming down from Plymouth, NH, which is a heck of a long trip.  That's what I told him.  And he hung up on me.  What more could I have done? 

    What's going on with QuestX

    in QuestX

    Posted

    I have done lots of work for Quest over the years.  They have tried to get me to bill them. But I have always been reluctant.  I am not interested in contracting with another motor club that wants to play with me.  It will be credit card up front only until I retire.

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