DennisHONK

1 minute ago, ESC said:

To me, this is exactly what I am seeing.  Honk was different, they let me set my rate that made sense for me to help them.   That has been their big push since day, one.... set your rate.   Now they pull that from us and set the rate much lower.  I am all for being efficient and more profitable.... but this change was a terrible decision.

I understand your feelings on the matter, but please note that you are welcome to continue to be a part of the HONK network. You can accept as many or as few jobs as you see fit, and your account status will never be affected by declining job offers. Maybe you'll see something that does look like a job you'd feel is profitable in the near future. Or not. Either way, we appreciate your feedback and your help with service to this point and beyond. 

4 minutes ago, ESC said:

Dispatching the closest driver makes perfect sense.   But what has me is this new rate cut.  You guys are setting what you say is a "fair" rate.... which its sure not fair to me.   It wasnt bad to take your jobs when the rates were what I set.  Now that you guys took that away and set a low rate for the job, then want me to drive 45 min away.... not a chance.  Unless things change for the better, you have lost a very qualified towing company to take care of your customers in our area.

The whole idea is that we don't want to dispatch providers that far away. We're only sending those alerts as a safety net. The idea is that there is someone within 15-20 min range to get to that call, but we still have to do our due diligence and have a backup plan in place.

Think about it this way: It costs you $XX/hour to operate a light duty truck, so you need to make $XX+$YY per hour to make a profit for that truck/driver. For your current model, if you had to take jobs 45 minutes or more away, you would only be able to run about 1 call per hour. What if, instead of taking 45 minutes to get to calls, you were able to get to all of your calls in 10 minutes? What if that savings in time allows you to run three calls per hour instead of one? Now multiply that by the number of trucks you're operating daily. Imagine how much more profitable your fleet could be if you didn't ever have to travel more than 10 minutes to a job. That's what we're trying to do! 

Keep in mind, HONK is still a very young company comparatively speaking in this industry. We're growing, adding new clients in new areas every day, but frankly, there are some areas where we just don't have a large volume of jobs all the time. The hope is that as we grow, we can continue to offer providers more work that actually costs less for them to run, therefore increasing their ability to make a profit, and sharing in that savings. 

I personally am very open here on this forum, Ron and I have spoken privately multiple times. While I represent HONK currently, I come from within the industry. I've been a member here for over 15 years. I'm a second generation tower, and am WreckMaster certified. I'm not here to deliver company lines and promises to anybody here, but I am always willing to have an open and honest discussion. Like I said in my earlier post, I know that all you see is "lower rates", which has been how every one of HONK's competitors has approached the market before now, and it results in the provider getting taken over a barrel. I can honestly say that we're not here to take money out of your pockets. We want to help make the towing industry as a whole more efficient, and thus more profitable. 

Hey Ron, thanks for bringing this to my attention. I've been away from the office for the past few days so I haven't been checking my email much, but allow me a moment here to explain some of this.

I get that this looks like the same nonsense you all are used to hearing from motor clubs. "More work for less money!" That's not what we're doing here and I want to explain how this works. You can make your own decisions based on that. 

HONK has always been clear that we are trying to get the customer off the road as fast as possible without sacrificing the integrity of their Partner network. The goal is to always dispatch the closest truck. By doing so, we reduce the money you spend on gas and truck maintenance. I think it’s also important to remember that you can reject a job at any time if you think it is too far and doesn’t pay enough. 

The instant dispatch method that you’re seeing was built to dispatch the absolute closest available provider to that customer. When a customer breaks down, an alert will go out to the providers who are closest to take the job before it goes to those providers further away. The providers who are farther away might still get an alert asking for their availability. Think of it more like a safety net in case the closer providers aren’t available. Who knows, maybe you are headed in the direction of the customer and are available to pick up the job.

Again, keep in mind our goal is to dispatch the closest provider because it gets the customer back on the road quickly while reducing the operational costs a service provider faces on a day-to-day basis. 

The team here put together some articles under the Instant Dispatch section that I’d recommend checking out as well: https://intercom.help/honktechnologies/en/
 

Hello Jill,

Please visit www.joinhonk.com for more information. 

Hey guys! That's me! Feel free to reach out if you have any questions! Thanks Luis.

Question for WA folks, have you ever had a problem with state patrol when it comes to documenting accident scenes with photos or videos? I know many companies are now using drones and various other methods of documenting recoveries in order to clarify charges for insurance companies and trucking companies, but I've been told by some of my Washington providers that state patrol tells them they can't document the scene. Anybody have thoughts on this?

Hey guys! I'd like to clear up a few things here. I know some of these posts are very old and a lot has change since some of these messages were posted but I'll address the issues anyway.

First off, let me say that the annoying "honking" in your ear on the phone is gone and has been for some time. Nobody wants to hear that nonsense at 2 am when the phone rings.

Secondly, the BEST way to get job notifications from HONK is to visit www.joinhonk.com, set up your profile, upload your insurance certificate, and have your dispatchers and drivers download the HONK Partner app. Our first call notifications go to providers who are using our app, have insurance on file, and have their team background checked. This whole process takes a few minutes to set up. Your rates and services you offer can also be set up via your joinhonk.com profile. 

Automated phone calls suck. You know it. We know it. That's why we want our network of service providers to use our app to receive call notifications. If your app is set up properly, we won't have to call you to give you the job!! You can review the call details on your screen and make a decision based on your rates on file if you want to do the job or not. If you can't, that's fine too. We don't penalize providers for not accepting work. We get that you're busy sometimes. You have police calls, impounds, large volume contracts, etc. 

We also pride ourselves on being the FASTEST payers in the industry. 90% of our jobs are paid out within ONE HOUR of payment being requested. If have a profile on www.joinhonk.com, you can access your payment portal as soon as you've completed the job, request payment, and BOOM, credit card in an hour or less in your email in most cases. 

We're a young company, and we're striving to do things better than they have been done in the past. We want to do our best to be fair to both clients and service providers. If I can help you folks with anything, please feel free to reach out.