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About DennisHONK

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    TowForce Recruit

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  1. Awesome stuff. Just moved to LA last year. Pretty cool to see the vintage iron at work!
  2. I appreciate everyone's thoughts and concerns thus far. As far as how are calls are dispatched, this is how it works: Our goal is to dispatch companies who are both close to the customer and have a track record of good customer ratings. The system takes into account the following factors: Estimated time of arrival (ETA) How often the company has proven to meet their ETAs Customer service rating history Proper use of the HONK Partner app The service rate Regarding first call options, these are ideas that are being tested in certain markets currently to see how our jobs are being effected. Regarding requests for additional charges, I have been tasked with revamping that entire segment of our system and is one of the reasons I've come here for feedback. I agree that the need for videos imposes an unnecessary risk to operators and equipment and I'm currently testing plans to make it easier to request things like dollies. My goal is to find a way to make it easier for providers to request these charges without allowing the bad apples to take advantage of us. Unfortunately, this industry has a habit of exploiting opportunities to charge for things that aren't necessary. I've done it myself and I'm sure many here have too, even without malicious intent. It's a fact as an industry that we are perceived as crooks and criminals, and while that's not the case for the majority of the hard-working individuals who risk their lives every day on the side of the road, there is a large segment of this industry that's more inclined to make a fast buck vs. an honest one. One of my personal goals here is to help move the needle on that perception to the outside world by promoting quality providers who represent the large majority of honest, hard-working people. As far as a number to reach a live person, please PM me and I'll get you in touch with the Territory Manager for your area. This program is very new and we haven't had a chance to reach a large majority of the market yet. I understand that it's hard to undo the damage that's been done to relationships in the past, but I am here to tell you that it is my personal goal to make this a better experience for providers. Steve, thanks for your feedback. I expected mostly negative comments here, but we cannot grow until we learn what we're doing wrong. Unfortunately this company has not had much in the way of actual industry experience since inception, and while this allows us to take a different approach to things without preconceived notions of "the way things are always done", it's also hampered our ability to communicate with the men and women who are actually out there working everyday. I understand your feelings. You're one of the "old-school". I learned this industry from many people like yourself. I like to say that I learned from people who've forgotten more than I'll ever know. I have the utmost respect for the people that came before me in the towing and recovery industry. My dad is in his sixties and still tows part time. And while I've always had a great reverence for the ones that came before me, I've never understood the aversion to technology that is rampant in this industry. For decades, mechanical wreckers reigned supreme and things got done. But then hydraulic wreckers came along and made it easier. Advancements in technology have made our jobs easier as time has gone on. I know I'd personally much rather use newer style aluminum dollies as opposed to the old heavy SOB's that used to be standard equipment. Self-loaders have made it safer to do quick-clearance interstate tows as well as PPI, impound, and repo work. Rotator technology has made recovery work safer, faster, and easier. Even things like cell phone communication, dispatch software, and fleet tracking have made dispatch and billing more efficient. Technology is all around us, and while adapting to new advancements sometimes has a learning curve, we usually come out on top in the long run. Once again, I appreciate all the feedback I'm receiving, and I'm not here to change anyone's mind, but I would like to clear up some mis-conceptions. If there's anyone who doesn't feel comfortable speaking in an open forum, you're more than welcome to PM me to address any concerns you may have. I want to take this information to the decision-makers and help them to have a better understanding of who the people are that we are dealing with everyday.
  3. ESC, Thanks for all your feedback. I appreciate your honest assessment. Things like this are real occurrences I can take back to my team and investigate and see how we can do better. IMO, there's no reason you shouldn't have been awarded a job in your own lot with a 1 min ETA, but I know pricing does come into play in the algorithm as well. I look forward to seeing a lot of you guys at upcoming shows around the country and I appreciate the feedback from a community I've been a part of for many years.
  4. Rod, Thanks for your feedback. What we've failed as an industry to notice is that most people these days, and this holds true more for millennials and younger generations, but it applies to older people as well, is that people don't want to talk on the phone anymore. Companies like Uber, Postmates, & Doordash are wildly successful because they remove the need for people to pick up the phone and order things they need every day. Airline tickets, rental cars, hotels, restaurants, even things like health insurance and doctors visits all have a way to conveniently buy tickets, make reservations, and book appointments. You even apply for a home loan or buy a car though an app these days. We can all wax nostalgic about the "good old days" when people made phone calls or had to go to an office to do these things, but like it or not, the future is now and these apps and products aren't going anywhere. And like it or not, motor clubs aren't going anywhere either. Insurance companies and fleet companies, especially those with members nationwide, are always going to look to a source to handle towing & roadside for them. What we're currently trying to do at HONK is make it better. We allow providers to set their own rates. Yes, our website suggests where the market might be in your area, but we don't make any demands of you to lower your rates, nor do we make any demands on how fast your ETA should be. We have no penalties for turning down calls. We want you to earn what you deserve for calls and we don't want you to make promises you can't keep either. What we do is look for the best available market price and the best available response time to service our customers. We are one of the fastest payers in the industry. Work for us today, get paid by tomorrow in most cases. Nobody else can promise that. We're concerned about safety. The safety of the customer and the operator. For customers, we're moving to the point where all of our providers will soon be verified as having proper insurance and have passed a background check. For operators, we're helping to raise awareness about safety and move-over laws with contributions to causes like The Survivor Fund and The Spirit Ride. I'm not here to convince every member of Tow411 to go to www.joinhonk.com and become a provider. I only want to help clear some misconceptions about HONK to the industry, and listen to what you have to say about us. I would love any feedback from providers that are currently working with us or have in the past, or are considering working with us in the future. How can HONK make your experience better?
  5. Ben, The easiest way to request payment is by the "payments" tab on your profile on www.joinhonk.com from there you can request a credit card sent directly to your email, and there is also an option to set up direct-deposit to a bank account. The direct line to Accounts Payable for payment problems is 800-979-3162 Option 1 for a live agent. We are currently in the process of growing and changing how we do things. We want to be more than "just another club". We are looking to actively engage with partners and build relationships within the industry. As someone who has been involved in the industry from birth, I can say that the climate here at HONK is that of building a network that is both beneficial to customers AND providers. In the past 5 months, we've rolled out a program of territory managers who are reaching out to providers across the nation and listening to their stories and really trying their best to address complaints and concerns. Part of the reason I was brought on the team is because of my industry experience from the perspective of you guys, the tow men and women who are out there in the thick of it every day. If you are running calls for HONK regularly and haven't heard from your territory manager, please let me know right away so I can get them in touch with you.
  6. Please PM me with the reference number for the job and I would be happy to look into it and see why payment is delayed. We pride ourselves on being the among the fastest payers in the industry, usually credit card payment is available within 24 hours.
  7. Hi all, I've been a member here for a long time under a different name, however I haven't been active on the forums in at least a few years. I am a second generation tower by trade and have over 15 years industry experience. I am also a WM 4/5. I've recently started working for HONK as a manager on the Network Operations Team. One of my goals is to help change our perception within the industry as we work on having more open communication with our service providers. I would love to hear any feedback the great members of Tow411 have regarding HONK and would love a chance to hopefully clear some misconceptions and foster some quality relationships.
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