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New year, new rules: Two Ottawa bylaws come into effect in January 2024


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New regulations on public donation boxes and a switch to the province's towing framework will come into effect in Ottawa in the New Year.


New regulatory framework for towing industry


Starting Jan. 1, Ottawa, along with all other Ontario municipalities, will switch to a provincial regulatory framework for the towing and storage sector.


This includes all tow service operators, tow truck drivers and vehicle storage facility operators, as well as their enforcement.


In response to growing violence, corruption and criminal activity in the towing industry, the province established the provincial oversight regime.


Ottawa residents can still contact 3-1-1 to determine if their vehicle has been towed for a parking infraction by the City or an authorized Private Parking Enforcement Agency.


All complaints about towing or storage services should be directed to the Ontario Ministry of Transportation. The Ministry of Transportation will share information about the complaint process on their website.


A report with further information on the transition to provincial governance of the towing sector is scheduled at the city's Emergency Preparedness and Protection Committee in February 2024.



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