From TowTimes.com - Toco Warranty Chooses HONK to Manage its Roadside Assistance Program

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HONK Technologies, the digital platform connecting drivers, towing professionals and insurers, has announced that it will begin managing roadside assistance for Toco Warranty, a California-based company that provides vehicle coverage repair plans to motorists, starting in early 2021.

 

Toco Warranty was able to customize the setup of their roadside assistance program. Clients choose how they want their customers to request service: either digitally from their insurance app and website, or simply calling to utilize HONK’s Virtual Voice Assistant or to speak with a HONK Contact Center Specialist or from their own representatives.

 

This flexibility empowered Toco to have a voice in their customers’ roadside experience, one that matched their company goals. In addition, each roadside service is tracked in real-time with learning algorithms engaging system-triggered human touchpoints and AI-powered digital communications to ensure Toco customers are kept safe and informed.

 

In other HONK news, the company began managing Wawanesa Insurance’s roadside assistance program in September. J.D. Power ranked Wawanesa Insurance No. 1 in customer satisfaction among auto insurers in California.

“Wawanesa and HONK both share a dedicated focus on providing the best possible customer experience, so this is a natural partnership to have us manage their roadside assistance program,” said Corey Brundage, CEO and Founder of HONK. “We’re confident our innovative technology and full data transparency will enable Wawanesa to meet and exceed its brand promise of superior service during these key touchpoints for their customers.”

 

HONK has built a network of background-checked, independent service providers, consisting of over 75,000 service vehicles across the country.

 

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