Motor Club Forums

[TowZone]

 

 At one time well known rep with Road America promised they would get active within this forum.

 

Either they are monitoring the forum and happy there isn't anything going on or have bailed on that promise.

 

Is anyone still doing business with RA?

 

Since there do not seem to be any concerns, will RA move up in the poll next time?

 

Yes, we are working towards creating the next Motor Club Rankings. Watch for it...

[TowZone]

In Memory of NationalAutow who said:

I think one reason motor clubs do not like saying who the client customer is when giving you a call is because when they lose that client customer it shows.

I have had issues with RA in the past but they have been pretty good to work with lately although they lost the Farm.

One thing that must change is the way that clubs get clients. This is not particular to RA, I say all clubs.

The only thing they sell is price. We can do it cheaper. To hell with better. Cheaper is the order of the day.

Did you know that most motor clubs also operate client "complaint" lines? Let's just think about this for a minute. How do you think things would change if you and I were clubs and going after a major auto manufacturer. To get in, I say I will handle your complaint line for free. If you are smart you might make the same offer, even without the road service contract. Think about the complaints that you would make sure they see like everyone that was on me.

Now of course if I get the contract then I might not push the complaints on my service and those services that I contract out for such as towing etc.

I accuse no one of anything. I merely point out some facts and some possibilities.

Bonnie RA said:

Hello TowZone and NationalAutow.  Yes, Road America is monitoring the forum and are pleased there have been no recent concerns addressed here.  We have been working hard at improving our relationship with our providers and I hope that this forum will assist in resolving any issues that may arise.  

NationalAutow, I believe the industry is changing and hope it is for the better, to provide high quality roadside service for our client’s customers with satisfied, quality providers.  

I will be at the TN show this week and hope to see you all there!

Thank you as always for your valued partnership for those that work with Road America! Stay safe!

Bonnie Verhulst
Director of Provider Network
Road America Motor Club
bverhulst@road-america.com

 

TowZone said:

Thank you Bonnie, see ya in Tennessee!

 

EKYtow55 said:

They have went from being good to bad with me, the realignment changed my payable's rep. which was excellent now the new person won't return calls or emails!

 

Bonnie RA said:

Hello EKYtow55,

Very sorry to hear you are having challenges reaching your payables rep. 
Please email me your information and I will contact you ASAP to discuss your concerns. 

My email address is
bverhulst@road-america.com

Looking forward to hearing from you and resolving this issue. 

Stay safe. 

Bonnie Verhulst
Director of Provider Network
Road America
bverhulst@road-america.com

 

DodgeTowGuy134 said:

We used to be a contracted provider with them years ago, back when they had the Good Sam RV Account and things were fine then....but, they went down hill and eventually our provider account was placed on "inactive" andas such, we accordingly placed them on a credit card only basis, so that there wouldn't be any payment issues (because we had been having payment issues with them when PO's were issued and not paid in full)

We reached out to them earlier this year and attempted to rectify any past differences/disputes and to mend the relationship and requested to start a new and fresh page....however, the rep was FAR less that polite or cooperative. He was rude and confrontational, which came as a surprise! I didn't think a motor club rep would behave and act in such a way! He told us to "reapply" if we "wanted back in" and that he would "consider" our new application....As a business owner, who was reaching out to them to 'start a new page' I found this concerning!

I was hoping that they (and the rep) would be willing and able to give it a fresh start. Since that time, I left it alone and haven't followed up since then. I'd still like to "reactivate" our prior provider account, since I see NO reason why they couldn't simply "reactivate" it, instead of having us reapply, because my company ownership is still the same, it's just that we changed locations and need to update our contact info, location info and service area zip codes, as well as setting new current rates for services. So, all in all, I'd still be willing to "reactivate" with them, but if they push the issue and insist on filing a whole new application packet (like we were a brand new provider to them) them I'd just prefer to keep them on credit card only, because they rarely call anyways....apparently, someone there seems to have held a grudge against my facility, which I find sad, to say the least.

So, in the meantime, they are credit card only and an EXTREMELY low volume motor club! Quest calls us more and that's saying something for the volume!

 

Bonnie RA said:

DodgeTowGuy134, 

I am deeply concerned about the experience you encountered. Please send me an email with your past provider code, business name and contact info. Also please include the rep you spoke with if you have their name. I will review and work to resolve. This is not the type of service you deserve or I expect you to receive when dealing with any RA representatives. 

Thank you for providing this feedback so I may have an opportunity to resolve. 

Looking forward to hearing from you. 

Drive safe!

Bonnie Verhulst 
Director of Provider Network
Road America Motor Club
bverhulst@road-america.com

 

EKYtow55 said:

Thank You Bonnie Verhulst of Road America for helping me with my problem.

 

Bonnie RA said:

You are very welcome!  Please let me know if you should ever need further assistance. Jenell should take good care of you. 

Stay safe

 

TowZone said:

Road America may be coming up in the polls next time. We'll have to wait and see, the poll we conduct each year often reflects on how concerns are addressed by the motor clubs.

 

HOT ROD MOTOR SPORTS said:

We did quite a bit of RA work prior to the State Farm loss. Around that same time, we were having a horrible time with getting paid and working thru claims issues. We finally put them on credit card when we were shorted $1800.00. If things have gotten better, we would consider reopening channels....

 

middletatow said:

Absolutely no volume for me I do about 5 calls a year for them. They use to call me with State Farm calls even though agero handled them here. But they even stopped that. Wish I knew why they have no volume at all for me.

 

In Memory of National Autow who said:

I think their volume has a lot to do with getting smarter.

Do you want ALL of the business?

Or do you want the PROFITABLE business?

These comments apply to most businesses and clubs are no exception.

I am well aware that RA has lost considerable volume when Agero got all of State Farm. That is certainly no secret.

I believe that RA will be back stronger than ever and with a different attitude than what we see with most clubs.

This is just a prediction but I have given the matter serious consideration in coming to this conclusion.