TowTimes.com - HONK Partners with Vault to Provide Roadside Assistance to Vault Auto Insurance Customers

[TowTimes]

Digital roadside assistance platform and vehicle transport company HONK Technologies announced it has partnered with Vault, a provider of personal insurance for individuals and families, to provide roadside assistance services to Vault’s auto insurance members.

“Expectations for insurance and the ecosystem services the industry provides have changed,” said Jimmy Caylor, Auto Physical Damage, Vault. “Today, customers demand more responsive, streamlined digital solutions that make it simple to get what they need. At Vault, we are deeply committed to a superior customer experience. In HONK, we found a partner that is just as committed as we are to providing the highest quality customer service through an advanced technology platform that’s extremely easy for customers to use.”

HONK provides a “plug and play” solution for Vault that enables their members to request assistance via mobile app or phone call and receive continual status updates on their smartphone during active requests along with the service truck’s estimated arrival time. HONK also provides Vault with reporting tools that provide full data transparency. Insights include information on real-time performance analytics, service requests, member ratings and comments on every completed service to follow and confirm that members are satisfied so they can more effectively manage their roadside assistance program.

“By far auto insurers’ most frequent claim is roadside assistance, so it’s the most common interaction that a customer will have with their insurance carrier,” said Corey Brundage, CEO and Founder at HONK. “Vault differentiates itself by providing a truly exceptional level of service. With HONK, Vault can be confident their members are receiving a superior, brand-defining experience during these key customer touchpoints, restoring their member’s mobility when it’s needed most during critical roadside emergencies.”

To learn more about HONK Technologies visit https://www.honkforhelp.com/industry-solutions/

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