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Here they are! Our final Agero Summer Hustle weekly winners:
Owner: John Swingros, @Alton Area Towing and Repair | Alton, IL ($250 Prepaid card)
Dispatcher: Saji Mohammad, US Towing & Recovery | Louisville, KY ($500 Prepaid card)
Dispatcher: Early Thompson, King Booga's Emergency Roadside | Dale City, VA ($500 Prepaid card)Driver: Ahmad Abu Halaweh, 961 Group Limited | Houston, TX ($500 Prepaid card)
Driver: Mikey Grey, Atlas Towing & Recovery | Starkville, MS ($500 Prepaid card)
Driver: Ken Kozrad, Alpha towing & recovery & repair LLC | Perkasie, PA ($500 Prepaid card)
Driver: Tyler Mayo, Prospector Towing | Laughlin, NV ($500 Prepaid card)Next week, we will announce the GRAND PRIZE WINNER of the brand new Ford F-150 for participating in the Agero Summer Hustle. Stay tuned!
Official rules and regulations: https://bit.ly/3qyNiu8
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And this week's Agero Summer Hustle winners are...
Owner: Karina Nielson, U Win Towing LLC | Saint Clair Shores, MI ($250 Prepaid card)
Dispatcher: Bassam Zaben, Zaben Towing Inc. | Austin, TX ($500 Prepaid card)
Dispatcher: Whitney Mitchell, Mitchells Towing & Roadside Assistance ($500 Prepaid card)Driver: Adam Tanami, Aces Custom Automotive | Poughkeepsie, NY ($500 Prepaid card)
Driver: Dhulfikar Albayati, 961 Group Limited | Houston, TX ($500 Prepaid card)
Driver: Ivan Cruz, Meagan’s Towing & Recovery | Danbury, CT ($500 Prepaid card)
Driver: Craig Nelson, Express Towing | Warwick, RI ($500 Prepaid card)One eligible driver will win a brand new Ford F-150! Stayed tuned for our grand prize winner announcement on Wednesday, Sept. 29 🎉.
Official rules and regulations: https://bit.ly/3qyNiu8
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It's that time again - check out this week's lucky Agero Summer Hustle winners!
Owner: Randy Tivis, H&H Wrecker | Amarillo, TX ($250 Prepaid card)
Dispatcher: Matthew Cunha, 203 automotive | Shelton, CT ($500 Prepaid card)
Dispatcher: Joe Parker, American Transportation System | Cleveland, OH ($500 Prepaid card)Driver: Tom Burd, Past 2 Present Auto | Connellsville, PA ($500 Prepaid card)
Driver: Adrian Florentino, Roadside Rescue | Salt Lake City, UT ($500 Prepaid card)
Driver: Chris Koehl, Walkers Towing & Recovery | Newnan, GA ($500 Prepaid card)
Driver: Joel McQueen, Towing Group Inc. | Washington, D.C. ($500 Prepaid card)Congratulations to all of this week's winners!
Official rules and regulations: https://bit.ly/3qyNiu8
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It's that time again - check out this week's lucky Agero Summer Hustle winners!
Owner: Mike Prill, Eagle Towing & Recovery | White City, OR - $250 prepaid card
Dispatcher: Olugbenga Omoniyi, Grand Towing LLC | Riverdale, MD - $500 prepaid card
Dispatcher: Lindsay Inlow, Wilde Auto & Recovery Kansas | Kansas City, KS - $500 prepaid cardDriver: AJ Jackson, Total Car Care | Redford, MI - $500 prepaid card
Driver: David Wienckowski, Select Recovery Service Inc. | Philadelphia, PA - $500 prepaid card
Driver: Rip Hill, Dons Towing & Truck Service | Mt. Pleasant, WI - $500 prepaid card
Driver: Gilbert Perez, Nadia Towing | Austin, TX - $500 prepaid cardCongrats, everyone!
Keep your eyes on the prize, towers! Eligible drivers are also entered for a chance to win a brand new Ford F-150. Official rules and regulations: https://bit.ly/3qyNiu8
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Congrats to this week's Agero Summer Hustle winners!
Check out if you've made the list:
Owner: Kevin Willis, On The Hook Towing & Recovery | Jacksonville, NC - $250 prepaid card
Dispatcher: David Wilson, M and R Automotive Service Center Inc | Geneseo, NY - $500 prepaid card
Dispatcher: Heidi Ahmad, Date Palm Towing | Coachella, CA - $500 prepaid card
Driver: Randall S. Fisher, FBR Towing & Repair Inc | Charlottesville, VA - $500 prepaid card
Driver: Jayson Bahamonde, Dynamic Transport LLC | Philadelphia, PA - $500 prepaid card
Driver: Matthew Slater, US Towing & Recovery | Louisville, KY - $500 prepaid card
Driver: Dane Throop, O'sung Towing LLC | Honolulu, HI - $500 prepaid card
Don't forget! Eligible drivers are also entered for a chance to win a brand new Ford F-150. Official rules and regulations: https://bit.ly/3qyNiu8
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We're half-way through our winner roll call. Congratulations to our Week 6 winners!
Owner: Brandon Romero, Cliffs Towing | Crowley, LA - $250 prepaid card
Dispatcher: Frank Corder, Hills Enterprises Towing | Red Bluff, CA - $500 prepaid card
Dispatcher: Saji Mohammad, US Towing & Recovery | Louisville, KY - $500 prepaid cardDriver: Alain Hernandez, Palm Beach Finest Towing | West Palm Beach, FL - $500 prepaid card
Driver: Malachi Depluzer, Gary's Towing Service | Kenner, LA - $500 prepaid card
Driver: Tyler Mayo, Prospector Towing | Laughlin, NV - $500 prepaid card
Driver: Greg Denson, Unique Towing & Recovery | Atlanta, GA - $500 prepaid cardDon't forget! Eligible drivers are also entered for a chance to win a brand new Ford F-150.
Official rules and regulations: https://bit.ly/3qyNiu8
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It's Winner Wednesday! Time to announce the #AgeroSummerHustle week five winners (entries entered from July 25 - July 31, 2021):
Find out this week's winners from Agero's -er- just kidding. Our video producer's on vacation and honestly we're lost without him. Check out all the week 5 winners below, though!
Owner: William Ray, @Kirtland Auto Center | Kirtland, OH - $250 prepaid card
Dispatcher: Efrain Acevedo, Jr., Phenomenal Towing | Las Vegas, NV - $500 prepaid card
Dispatcher: Amber Casselman, @Carters Towing & Recovery, Inc | Belleview, FL $500 prepaid cardDriver: Gelette Flores, @SWFT Towing | Colorado Springs, CO - $500 prepaid card
Driver: Nick Ferrie, Rivera Response | Carmichael, CA - $500 prepaid card
Driver: Corey Driscoll, @Bill Alexander Ford Lincoln | Yuma, AZ - $500 prepaid card
Driver: Sarkawt Cheecho, Zaben Towing | Austin, TX - $500 prepaid cardDon't forget! Eligible drivers are also entered for a chance to win a brand new Ford F-150.
Official rules and regulations: https://bit.ly/3qyNiu8
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Time to announce this week's Agero Summer Hustle winners!
Find out if you're a winner from COO George Horvat and CEO Dave Ferrick.
Week Four Winners (entries entered from July 18 - July 24, 2021):
Owner: Kenneth Hemphill, @Hemphill Towing LLC - Duluth, GA - $250 prepaid card
Dispatcher: Bahar Mohammed, @Jz Towing Services LLC - Farmers Branch, TX - $500 prepaid card
Dispatcher: William Walker, @Walker's Towing & Recovery - Newnan, GA - $500 prepaid card
Driver: Colton Dalton, @Kentucky Auto Service & Towing - Elsemere, KY - $500 prepaid card
Driver: Caleb Crossman, Roadside Warriors in Glen Park, New York - $500 prepaid cardDriver: Daniel Ray Roshto, Secure Towing - Port Allen, LA - $500 prepaid cardDriver: Lance Comfort, Brick’s Towing Service, LLC Haughton, La - Haughton, LA - $500 prepaid cardDon't forget! Eligible drivers are also entered for a chance to win a brand new Ford F-150.Official rules and regulations: https://bit.ly/3qyNiu8*Edited to reflect the correct company name for winner Caleb Crossman. Apologies, Caleb! -
Thanks to our Week 3 winners (entries entered from July 11 - July 17, 2021) for keeping up the great work:
Owner: Andrew Lopez, Lito’s Towing - Long Beach, CA - $250 prepaid card
Dispatcher: Alberto Mijares, Mijares Towing - Denver, CO - $500 prepaid card
Dispatcher: Victor Castillo, Speedway Autoworks - Orlando, FL - $500 prepaid card
Driver: Manuel Lopez, Lito’s Towing - Long Beach, CA - $500 prepaid card
Driver: Keith Burkhart, Blaze Towing - Glen Burnie, MD - $500 prepaid card
Driver: Joe Wilson, Palm Beach Finest Towing Inc. - West Palm Beach, FL - $500 prepaid card
Driver: Wade White, Payless Towing & Recovery LLC - Tallahassee, FL - $500 prepaid cardThere are still several more weeks to win and opportunities to become eligible for the Ford F-150 grand prize. Learn how: https://bit.ly/3qyNiu8
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Way to hustle, Week 2 winners! (entries entered from July 3 - July 10, 2021):
Owner: Muneam Ibrahim, Eagle Eye 4 Towing (Sun Lakes, Arizona) - $250 prepaid card
Dispatcher: Christie Engle, Affordable Towing (Bolivar, Missouri) - $500 prepaid card
Dispatcher: Filip Nowak, Snoork Towing (Monroe, North Carolina) - $500 prepaid card
Driver: Alejandro Osborne, Adkison Towing (Jacksonville, Florida) - $500 prepaid card
Driver: Ikena Castro, Tiger’s Services Inc. (Kaneohe, Hawaii) - $500 prepaid card
Driver: Joe Griffin, Contrys Automotive/Catskill Towing & Recovery (Monticello, New York) - $500 prepaid card
Driver: Stephon Mitchell, Blaze Towing (Glen Burnie, Maryland) - $500 prepaid card
Keep up the great work, and remember, there's a brand new Ford F-150 grand prize up for grabs for eligible drivers!
Official rules and regulations: https://bit.ly/3qyNiu8
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Congratulations to our Week One Winners (entries entered from June 27 - July 3, 2021):
Owner: Mike Middletown, Ben's Towing (Spring Valley, NY) - $250 prepaid card
Dispatcher: Christopher Boyd, BRB Transportation LLC (Toccoa, GA) - $500 prepaid card
Dispatcher: Joel Grajeda, Pantusa Towing & Recovery, LLC (El Paso, TX) - $500 prepaid card
Driver: Alvaro Morales, Phenomenal Towing (Las Vegas, NV) - $500 prepaid card
Driver: Josh Purser, Sullivan's Towing & Recovery (Mendenhall, MS) - $500 prepaid card
Driver: Javery Johnson, Classic Towing & Recovery LLC. (Hueytown, AL) - $500 prepaid card
Driver: Osmin Portillo, Portillo’s towing & recovery (North Chesterfield, VA) - $500 prepaid card
Official rules and regulations: https://bit.ly/3qyNiu8 -
We are deeply grateful for our Service Providers who have never stopped hustling these past 18 months. They are first responders, showing up 24/7 rain or shine when our customers need them. Often putting themselves in harm’s way to do their job.
We recognize that today, more than ever, this industry is facing the significant strain of managing the overhead costs of increasing insurance premiums and sophisticated equipment maintenance, in addition to battling the unique labor shortages of 2021.
To help support this valued community of towers, and the essential work you do, Agero has launched a weekly summer sweepstakes rewarding dedicated Owners, Dispatchers, and Drivers: the Agero Summer Hustle.
HERE’S HOW IT WORKS
Launched on June 27, the Agero Summer Hustle is a 12-week summer incentive program for Agero’s in-network towers. Each week, eligible owners, dispatchers, and drivers all have the chance to win sweepstakes entries for weekly cash prizes. Drivers have an additional chance to win the grand finale prize of a new Ford F-150.
We’re incentivizing individual performers throughout the summer and celebrating our dedicated winners with weekly video announcements. For those who meet the performance metrics, every tow is a chance to win.
HERE’S HOW IT’S GOING
We have already seen an incredibly positive response from our network.
We are committed to supporting and celebrating the men and women who risk their lives each day to deliver critical services to our customers.
The Agero Summer Hustle is one way for us to recognize you all as we push forward into these final weeks of the summer. And with six more weeks to continue qualifying, there are still six more opportunities to win.
If you’re interested in learning more, check out our Official Rules for all requirements & restrictions. All winners are notified prior to announcement.
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Congratulations to all our first-week winners (entries entered from June 27 - July 3, 2021):
Watch our announcement video here: https://vimeo.com/574613776
- Owner: Mike Middletown, Ben's Towing (Spring Valley, NY) - $250 prepaid card
- Dispatcher: Christopher Boyd, BRB Transportation LLC (Toccoa, GA) - $500 prepaid card
- Dispatcher: Joel Grajeda, Pantusa Towing & Recovery, LLC (El Paso, TX) - $500 prepaid card
- Driver: Alvaro Morales, Phenomenal Towing (Las Vegas, NV) - $500 prepaid card
- Driver: Josh Purser, Sullivan's Towing & Recovery (Mendenhall, MS) - $500 prepaid card
- Driver: Javery Johnson, Classic Towing & Recovery LLC. (Hueytown, AL) - $500 prepaid card
- Driver: Osmin Portillo, Portillo’s towing & recovery (North Chesterfield, VA) - $500 prepaid card
We appreciate your dedication to helping our customers.
There are ten more weeks to win – and every tow is a chance - so continue to spread the word with your owners, drivers, dispatchers and friends in the industry, and be on the lookout for our winner announcements on Facebook every Wednesday.
And remember: drivers who earn at least one Summer Hustle entry this summer are eligible for the grand prize drawing of a brand-new Ford F-150.
Thank you for the hustle. Stay safe out there.
Official rules and regulations: https://bit.ly/3qyNiu8.
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New regulations from California provide consumers with the right to delete the personal information collected about them online. Here’s what this means for our Swoop platform:
https://blog.agero.com/security-privacy-product-updates
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When accidents occur after hours, vehicles often end up in storage facilities.
Accident management programs can help control vehicle release fees and cycle time
https://blog.agero.com/managing-accident-claims-cost-with-storage-fee-negotiation
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March 2, 2020 | Chris Small
We recognize the impact that roadside can have on consumer brand perception and loyalty, so it is critical to maintain a tight feedback loop on the consumer experience. While the data about an event certainly tells part of the story, the most powerful tool we can use is the direct feedback from our consumers.
However, given the range of brands and consumers that we service, we understand that one size does not fit all. We have therefore designed our consumer feedback program for flexibility, offering the ability to support different consumer satisfaction metrics as well as delivery methods to best match the brands we support and align to their objectives.
Consumer Satisfaction Metrics:
The two most common metrics for consumer satisfaction are NPS (net promoter score) and CSAT (customer satisfaction score). Both are designed to capture sentiment in a quick and simple question format. Here’s how they compare:
There are advantages to both approaches. NPS offers the ability to segment customers into detractors, passives and promoters which can enable timely and meaningful follow up. In addition, this survey method tends to capture long term brand sentiment rather than individual events. Lastly, response rates for NPS surveys tend to be strong, exceeding 20% on average. However, because of the simplicity of the question asked, additional follow up and consumer research may be required to truly understand the nuances of the consumers' feedback.
Alternatively, CSAT is a very flexible customizable option. Questions can be customized to the circumstances and used to get more granular information than NPS. However, responses tend to only reflect the short term: user’s experience with the specific event in question. There also can be concerns about accuracy based on different interpretations of satisfaction and the correlation between satisfaction and long term loyalty.
Survey Channel
Customer feedback surveys can be delivered through text messages directly, through a web experience as well as phone or email. Given the proliferation of smartphones and the general consumer preference for text messages, we have focused our program on direct text messages and a text link to web experience. The trade off is response rate vs. branding.
Questions answered through text messages tend to have a higher response rate because of the ease of response, up to 40% vs. 20% for web based surveys. However, web based surveys enables a richer brand experience and this makes it easier to include additional questions.
Choose what’s right for you! When it comes to roadside, both NPS and CSAT can provide helpful feedback and so we designed our platform to support both. We continue to expand and evolve this platform so stay tuned. Until then, enjoy the ride!
Keep On Hustlin': Agero Summer Incentive Program for Service Providers
in Tow411 Main Street
Posted · Edited by Agero
The Agero Summer Hustle has officially come to an end! We'd like to thank all the drivers, dispatchers, and owners who hustled all summer long, and continue to put our customers first.
And now, the moment you've all been waiting for: the grand prize winner of the Ford F-150!
Driver: Ronald Rodriguez, Meagan's Towing & Recovery | Danbury, CT
We'd like to congratulate Ronald and all those who participated this summer. We value your hard work and dedication to helping our customers stay safe and get back on the road.
Official rules and regulations: https://bit.ly/3qyNiu8