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What do you use for Credit Card processing in your trucks?

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We are looking to deploy credit card machines to the field with our drivers and want to know what you all have and if you like it or not. We have used the cellular machines from the bank without much success; they are either dead battery or out of service area too often. They are also too expensive to deploy with each driver on call ($400 each) I like the Square Deal thing to plug into the iPads we issue to the drivers but don't know much about them. We use Towbook software so if it integrates into that it would be real nice.

Please tell me your thoughts. 

Mark


Mark

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I have used Square for years. No issues. Love it. If your iPads are cellular activated already then your cost to equip them with square will be minimal. While Square is certainly not the cheapest platform percentage wise, for me at least, the fact that it is so easy to use and payment next business day is a win of my one man low volume credit card operation.

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We just changed to Fattmerchant for our credit card processing.  So far it has worked out great, the card readers are 75.00 each, but they accept, swipe, chip, and tap to pay.  Also when we email an invoice, our company logo is on the receipt.  

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Another one for Square. Each driver gets a processor and is responsible for it. All funnels into the business account and frees up the phones. Square is 2.7% if you have the card in hand. Like someone else has said, they are a few cheaper options out there but we have been with Square since their inception and have had zero issues. We've been approached by our bank with processors but there seems to be too much fine print and unknowns for us to switch. 

Edited by Central Towing

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One reason I come and play on TowForce is for the entertainment value it provides. When I saw the opening teaser asking about credit card processing, and being the consummate old duffer that I am, I immediately flashed on the old, slide-style, credit machines I had in all of my trucks and the business office. Once considered state of the art beyond hand-printing, these machines were awkward to use and required the user to be diligent in seeing that all of the raised numbers from the credit card came through the carbon paper. Quite honestly ... I hated having to use them, but, there were no chips to deal with, no plug-in modules and no instant verification. They didn't stall and a server wouldn't go down, but, they were otherwise problematic in the rain, and, when stored under the tow truck's seat, the dust caused even more problems. There were plenty of other problems associated with credit card machines, but, when they worked well, they were far better than trying to read a driver's unreadable printing. But, as we all know, they went the way of the dinosaur as technology marched on. I'm sure many of you remember them.    R.

 

 

Credit Card Machine.jpg

Edited by rreschran
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Randall C. Resch

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We use paymetech through Chase bank. No card readers to fall out of the truck or sliders to fail right when you need them. We are a small mom & pop operation but it only takes about 3 minutes to call in and answer three questions. Been using them for 15 years and never had one bit of trouble, and they send an invoice ones a month that we just turn over to the book keeper.

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Answering my own question or updating everyone that replied:

I spoke with Fattmerchant and Square about it. We spoke with Towbook at Atlantic City and the told us about they were integrating with Square. We had been using smaller handheld machines from PNC Bank branded Clover. When we called them to see what our obligations were prior to cancelling the service and they advised we could buy more of the handhelds but no other solution they were aware of. Then one of the office ladies ran across the "Clover App" that works on all of our company issued ipads for each driver. This has been a great solution for us so far although we will likely migrate to square with integration to Towbook when that happens.

Thanks for all the great replies everyone and Randy I have one of those old back and forth swipers on the shelf in the back room just in case we have another y2k or the like. :)

 


Mark

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Hey Mark ... One of my favorite local restaurants had one of those incessant SDG&E power outages we're famous for here in Southern California. When the power went out, they whipped-out an old-style credit card machine and it was business as usual. Here's to hoping that we'll still have power during y3k.     R.


Randall C. Resch

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On 2/3/2020 at 12:57 PM, rreschran said:

One reason I come and play on TowForce is for the entertainment value it provides. When I saw the opening teaser asking about credit card processing, and being the consummate old duffer that I am, I immediately flashed on the old, slide-style, credit machines I had in all of my trucks and the business office. Once considered state of the art beyond hand-printing, these machines were awkward to use and required the user to be diligent in seeing that all of the raised numbers from the credit card came through the carbon paper. Quite honestly ... I hated having to use them, but, there were no chips to deal with, no plug-in modules and no instant verification. They didn't stall and a server wouldn't go down, but, they were otherwise problematic in the rain, and, when stored under the tow truck's seat, the dust caused even more problems. There were plenty of other problems associated with credit card machines, but, when they worked well, they were far better than trying to read a driver's unreadable printing. But, as we all know, they went the way of the dinosaur as technology marched on. I'm sure many of you remember them.    R.

 

 

 

I still have one of those things !!! I just cant bring myself to get rid of it... lol For modern technology I use go-payment from my quick books system. The payment goes right into my business account and i havent had any issues with it in the 2+ years ive been using it.


PROFESSIONAL TOWING & RECOVERY IS NOT JUST A JOB.. IT IS A LIFESTYLE

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