Warning for NSD - "RESOLVED"

[Fishers]

On 10/15/2024 at 1:10 PM, Anthony C. said:

I'm very sorry to hear this but understand your decision and want to extend this open line of communication should your position change at all in the future. We will continue to value all provider feedback and do our very best to improve in any way that we can. Thanks again. 

This guy won't do anything for you they still didn't pay me anything

[Anthony C.]

1 hour ago, Fishers said:

This guy won't do anything for you they still didn't pay me anything

I'm sorry that you were unhappy with what we could do to help in your case. Every situation is different, and I assure you, we do our very best to offer support in any way we can. 

[Anthony C.]

On 10/24/2024 at 10:46 AM, Tyron said:

623-306-4883 Tyron you can reach me here. 

Hi Tyron, just wanted to follow up on our conversation. Please send the PO information at your earliest convenience, my team and I want to be sure the appropriate action is taken for you. Thank you. 

[TopGun]

Same experience. Towed a vehicle for them in the middle of the night and they then disputed the charge and refused to return my call. Never again! Tow providers beware… 

[Anthony C.]

12 hours ago, TopGun said:

Same experience. Towed a vehicle for them in the middle of the night and they then disputed the charge and refused to return my call. Never again! Tow providers beware… 

Hi Top Gun, I apologize that this happened and assure you that I am equally as frustrated to know that something in our processes is leading to this. Please call me so I can get the necessary information to correct this and prevent any other service provider from having this experience. Thank you and my apologies once again. 

 

Anthony Cammilleri - NSD Director of Network

(702)673-2709

[Anthony C.]

On 11/7/2024 at 8:49 PM, TopGun said:

Same experience. Towed a vehicle for them in the middle of the night and they then disputed the charge and refused to return my call. Never again! Tow providers beware… 

Hi Top Gun, 

 

I just wanted to follow up on this as I have not yet heard from you. We did some investigating and believe we've identified what might be causing the issue you've experienced. Please give me a call so I can confirm some details and get this resolved. Thanks again, 

 

Anthony Cammilleri - NSD Director of Network

(702)673-2709

[Kjodispatcher]

Reading this thread feels like a bit of deja vu. Since I started working in this industry, I have always felt that NSD was one of the best companies to partner with, both out of network and in network.

 

However, over the past few months, it seems that things have changed. The list of frustrating circumstances goes on and on. To name a few: we had a long distance tow across the country (from the PNW to Texas), and despite communicating multiple times during a few days of negotiation that we needed $2 for deadhead back, we were reassured it was noted and to request the additional charges once we completed the job. Unfortunately, once we completed the job, it was not that simple. Instead, it resulted in a week-long battle, and we did not receive the amount we requested. The less significant but more frequent issues, such as not agents not notifying us or the customer about out of pocket expenses then having to be the ones calming down angry customers once we realize they’re responsible to pay for part/all of the service. Cancellation of out of area jobs well after our driver was en route, and only receiving $55 for a GOA (which doesn’t cover gas). Also, there have been so many PO that were supposed to cover customer costs but were not written correctly, resulting in numerous time-consuming phone calls for corrections.

 

More recently, we have faced our biggest issue yet. We noticed that our call volume had dropped dramatically, prompting us to look into things to solve the issue. We found a bunch of confusing information on the website, so we tried to reach out to our representative to get clarification.

 

After calling our representative for over a week without a response, we decided to contact vendor support with our questions.

 

I must honestly say that in my experience in this industry, I have NEVER encountered someone as rude as a woman named Alex from vendor support. Right from the start of the call, she was condescending and seemed annoyed by our questions, which were aimed at understanding things so we could provide better service when possible. At the end of the call, she basically laughed at our concerns about call volume, stating, “You guys are expensive,” and “$110 is really expensive,” repeatedly emphasizing, “You guys are the most expensive provider in (for sake of anonymity editing out our location) state. That is why you’re not getting calls.”

 

Anytime I tried to explain the inflation our entire economy is facing, she interrupted me and repeated the same comments. At that point, I calmly said, “Okay, thanks, have a good day.”

 

If I were NSD, I would be appalled to have someone like that representing my company. As a lead dispatcher, I understand how stressful things can be, yet I have NEVER spoken to a customer, agent, or representative in that manner. It was extremely unprofessional and rude.

 

I hope things change soon because the constant issues and lack of structure and organization are becoming increasingly difficult to handle. If anyone could help us understand some things, that would be wonderful. It shouldn’t be this difficult to get answers. 

[Anthony C.]

13 hours ago, Kjodispatcher said:

Reading this thread feels like a bit of deja vu. Since I started working in this industry, I have always felt that NSD was one of the best companies to partner with, both out of network and in network.

 

However, over the past few months, it seems that things have changed. The list of frustrating circumstances goes on and on. To name a few: we had a long distance tow across the country (from the PNW to Texas), and despite communicating multiple times during a few days of negotiation that we needed $2 for deadhead back, we were reassured it was noted and to request the additional charges once we completed the job. Unfortunately, once we completed the job, it was not that simple. Instead, it resulted in a week-long battle, and we did not receive the amount we requested. The less significant but more frequent issues, such as not agents not notifying us or the customer about out of pocket expenses then having to be the ones calming down angry customers once we realize they’re responsible to pay for part/all of the service. Cancellation of out of area jobs well after our driver was en route, and only receiving $55 for a GOA (which doesn’t cover gas). Also, there have been so many PO that were supposed to cover customer costs but were not written correctly, resulting in numerous time-consuming phone calls for corrections.

 

More recently, we have faced our biggest issue yet. We noticed that our call volume had dropped dramatically, prompting us to look into things to solve the issue. We found a bunch of confusing information on the website, so we tried to reach out to our representative to get clarification.

 

After calling our representative for over a week without a response, we decided to contact vendor support with our questions.

 

I must honestly say that in my experience in this industry, I have NEVER encountered someone as rude as a woman named Alex from vendor support. Right from the start of the call, she was condescending and seemed annoyed by our questions, which were aimed at understanding things so we could provide better service when possible. At the end of the call, she basically laughed at our concerns about call volume, stating, “You guys are expensive,” and “$110 is really expensive,” repeatedly emphasizing, “You guys are the most expensive provider in (for sake of anonymity editing out our location) state. That is why you’re not getting calls.”

 

Anytime I tried to explain the inflation our entire economy is facing, she interrupted me and repeated the same comments. At that point, I calmly said, “Okay, thanks, have a good day.”

 

If I were NSD, I would be appalled to have someone like that representing my company. As a lead dispatcher, I understand how stressful things can be, yet I have NEVER spoken to a customer, agent, or representative in that manner. It was extremely unprofessional and rude.

 

I hope things change soon because the constant issues and lack of structure and organization are becoming increasingly difficult to handle. If anyone could help us understand some things, that would be wonderful. It shouldn’t be this difficult to get answers. 

Hi Kjodispatcher, 

First, I'd like to apologize on behalf of our organization for the poor experience you've recently received while attempting to work with us. I agree, it should not be this difficult and there is absolutely no excuse for rudeness and/or lack of professionalism. While I can simply tell you that we are refactoring a number of processes and launching a new dispatch platform that should address some of these concerns, I would rather include you in on the process (If you are willing) so we can be sure we are hitting the mark for our providers. Please message me directly and we can set up a time to talk so that we can get back to being the company you enjoyed partnering with not long ago. Thank you again for your feedback and talk to you soon!

[M2K Transport llc]

Started off good, had a good representative. She left then it all went down hill no calls then hook fee only calls. You can't operate equipment for a low hook fee. Then new representative was rude and unprofessional and deleted account because we asked to update our rate sheet to reflect the increased cost of doing business these days. 

[Anthony C.]

On 3/22/2025 at 8:42 PM, M2K Transport llc said:

Started off good, had a good representative. She left then it all went down hill no calls then hook fee only calls. You can't operate equipment for a low hook fee. Then new representative was rude and unprofessional and deleted account because we asked to update our rate sheet to reflect the increased cost of doing business these days. 

Hi Brian, I'm sorry to hear about the experience you had with your new Account Executive. We highly value the relationships that we have with our providers, so rudeness or unprofessional behavior of any kind is unacceptable and will be addressed. We've reviewed all information regarding this, and someone will be reaching out to you very soon. Thank you for your honest feedback and helping us to improve. 

 

Anthony Cammilleri - NSD Director of Network

[M2K Transport llc]

Mr Anthony Cammilleri, we haven't received any contact from anyone at NSD to date about this issue.

[Anthony C.]

2 hours ago, M2K Transport llc said:

Mr Anthony Cammilleri, we haven't received any contact from anyone at NSD to date about this issue.

Hi Brian, 

 

Your new Account Executive, Samantha, contacted you by phone on 3/24/2025 but couldn't reach anyone. She then sent an email shortly after as a follow up. Samantha is out of the office today, but I will have our Supervisor, Alex, call you ASAP. Thank you again!

[M2K Transport llc]

We don't have record of an email or missed call for the 24th, only the response to our post from you on the 24th. We look forward to speaking with Alex. Thank you for your response.