AAA roadside service goes bad

[Tow411]

An Unknown Member originated this topic on Tow411 in 2009:

 

IS THIS APPROPRIATE CONTRACTOR INTERACTION:

BURLINGTON NEW JERSEY,ONE CONTRACTOR ALLEGES ANOTHER IS IN "HIS TERRITORY".

MID ATLANTIC MANAGEMENT SEES VIDEO AND SAYS "WHAT IS YOUR ISSUE?"VIOLENCE OVER ROAD SERVICE CALLS.SEEMS TO BE CONDONED BY MID ATLATIC! WHAT PROFESSIONALISM ? KAREN WOULD THIS BE ACCEPTABLE IN YOUR CLUB.HERE IS THE VIDEO IS FOR YOU TO SEE FOR YOURSELF.

 

 

JoeShoreline said:

I wonder what would give that one company that said "this is our territory" that impression. Did his company PAY FOR It or SOMETHING? It's comments like that that make people wonder and raise questions. Someone obviously needs to address these situations and see where the checks and balance system is failing the honest vendor.

 

13thrattler said:

When I work with AAA, they would send me all over half of the state of Texas. I went into so many "other guy's" areas that I lost count after 100. But then, I have been told that my deal with AAA was the execption to the rule. Now they have a couple of dozen "new" contractors, to take my place. Well, it was fun while it lasted.

The way I look at this "my area" thing, is, if they were taking care of their own backyard, they wouldn't see anybody else. AAA (just like all the other motor clubs) will send the person that can get the job done.

Gilbert

 

Ken Nichols said:

hat looks like something the police should get involved in. Just my thought.
AAA should look into this, really unprofessional.

 

Unknown Member said:

The director of midatlantic asked "what was our issue" about the video. The police said that we should press charges. We assumed a large corporation as karen said would want to protect it's brand and image. Contractor safety is not a high regard to the club.

 

Reliable Towing said:

press charges for what?? I guess I missed something.

 

Unknown Member said:

The police said for threats. and what you don't see is the second truck blocking him from behind so he cant pull out.

 

ExpressTowAaron said:

Anyone want to place bets on how long before we hear of a shoot out over a towing turf war?

 

Unknown Member said:

That's why we went to aaa management to prevent that from happening. We don't want this to escalate any further and someone get hurt on either side.But when the director 2nd in charge takes a what's the issue attitude, not much we can do to prevent it from escalating further .It sure is gonna make for an interesting lawsuit!

 

towbc said:

This is just my thought, that video is disturbing , my understanding is we all have a area assigned to us so to shorten response times but when it comes down to it AAA owns the call in whatever area it is in and when they dispatch it to a provider its their call and their not much you can do, now i personally will not run out of area because of extra cost to us but if a provider needs back up we will help! we have never had a problem like that and hope that we never do this is a small area compared to their and i know most of the owners drivers and that may be why JUST MY OPINION be safe out their!!!!

 

EdBoy9573 said:

The problem is their area and the rest of burlington county is all lumped together in an "AVL". There are close to 10 companies fighting for calls over a 50-ish mile radius. In other words to many contractors and AAA having their favorites and the system fails miserably.

Flynn's Towing
Springfield, NJ
WM# 090437

 

parkerstowing said:

we have ran into this problem a few time's , i know its going to get worse with the econmy getting worse as well,there is one towing company close to me (35)miles that turns down the aaa calls in hope of turning into a rotation call. aaa will call us as backup and we end up getting the call and running it.

parker's towing
newton,ms 39336
601-683-2191 shop
601-527-5369 cell

 

TowTruckTom said:

With AAA Mid atlantic there is NO territory ! Thats what i was told ! AVL is the boss at Mid atlantic !

 

annettemcd said:

We have a territory with AAA, but that is because there are only a few AAA service providers and a huge amount of area to cover. The old dispatch center was good at understanding that it made sense to send the provider who would have the least amount of time and work in the job. Now the new dispatch center is like other motor clubs in that the dispatcher just wants to get rid of the call. We have a friendly relationship with the AAA service providers on either side of us and with our representative. It usually works to just use common sense and have the service provider who is best able to provide service do it, even if they are not the first one called. The way we ALWAYS word it is: "We are willing and able to provide service, but ___ might be faster (or in a better position) to provide service. You might want to call them. If they can not provide service, please call us back and we will send a truck immediately."

 

towgodess14 said:

Dang somebody forgot what he learned in kindergarten. Sounds like he needed a nap.

 

Unknown Member said:

and aaa is on t.v. saying how the recent phila. pa. shootings could have been prevented? the mid-atlantic director watched this video the day after it happened and never did a thing, or gave us a reply about AAA contractors threats, lol. now this company is doing AAA work in northeast phila, pa, AAA cant control their own contractors!

 

Unknown Member said:

That is nothing short of ridiculous.

There's a place for people like this..it's called the jungle.

I hope your club will do something for you. I know if i had hired a contractor (such as AAA has hired these goons to represent them) they wouldn't be doing much work..no wait...ANY work with an attitude and mentality such as this. Complete idiocy.