From TowTimes.com - HONK Increases Touchless Roadside Assistance Calls by 54 Percent During Pandemic

[TowBot]

On August 6, 2020, HONK Technologies, the platform connecting drivers and towing professionals, detailed key metrics that demonstrated its growth and momentum during the first six months of 2020, despite economic conditions created by COVID-19.

“HONK’s investments in machine learning and automation have enabled the company to expand its operational efficiency,” stated a Honk Technologies press release. “The number of fully touchless interactions — from the time an order is placed until the time that the service provider has been paid — increased by 54 percent in the first half of 2020. HONK was also able to decrease the median time it takes to pay its tow providers after rendering services by 27 percent to 14 minutes.”

HONK also increased headcount in operations by more than 20 percent and plans to further increase headcount in the coming months through hires that will be fully remote.

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