Rebecca Miller

1. Geico 2. NSD 3. Tesla 4. Allstate Below this line is just fillers: 5. XXXXXXX 6. XXXXXXX 7. XXXXXXX 8. Quest 9. Road America 10. Pinnacles Below this line are just sad motor clubs: 11. Agero* 12. Swoop* *It is very rare for me to NOT collect payment from the motor clubs that we are contracted for services. We follow our contracts: only provide services that we are contracted for and bill accordingly. We have a very large volume from Geico and they pay quickly, rather easily, and the rep is responsive to any PO# concerns. NSD has a good volume, also pays quickly and rather easily, and the rep is very responsive to any PO# concerns. Allstate has slowed down their payments...especially when an appeal has been made, but it is getting better. Some of it maybe attributed to COVID-19 and adjustments that were made, but the turn around time for payments is picking up once again. The rep seems to be (IMHO) more disengaged with his communication than in the past; but, again, that may be due to COVID-19 and working from home/limited resources. HOWEVER, AGERO and AGERO/SWOOP have drastically declined (IMHO) this last year. SWOOP and Agero seem to be playing this game where they are flipping our contracted rates in their online billing portals. This means that each of the purchase orders are then put into an "Under Review" status, which adds a minimum of 15 (business) days for review. Then if the motor club edits the review, it is ANOTHER 15 (business) days. This would not be so bad, but they still hold payment for 2 more billing cycles after that. Also, there are not area reps for Agero / Agero Swoop -- meaning that it is limited assistance: telephone call to a customer center, email, chat feature, Agero Ticket, or Agero Advocate group; and you would think that with so many options that corrections would be expedited, but that is not the case. As of today's writing, we are now only taking Agero / Agero Swoop calls with a credit card payment up front.