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About Alstow

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  1. we purchased a synthetic rope. i will post how it works out.
  2. AAA will give us a second call # to tow the vehicle to a safe place to change a tire, and we have not had any issues with the members once we explain to them that we need a safe place to change their tire to avoid be killed.
  3. Strongly considering trying synthetic winch rope anyone have history using it on a flatbed?
  4. Nice to see A condor being used, The only way to do it!!
  5. I was never a Dodge fan, now that Fiat owns them I've definitely changed my mind. We purchased a 5500 wrecker in December (love the truck) big reason is Ram has an exhaust brake then open the hood on a Ford you can't even see the engine i can only imagine how fun it would be to try and work on it, open the hood on the Ram there's room to access the engine. The cummins engine has years of proof it's good and the torque of the straight 6. I have 4 fords with the 7.3 so i am a ford fan.
  6. April, May, and September are slow times for us, making them the best months. The Florida tow show is the best as we use it as a chance to enjoy the sun and unwind after a long busy winter (we're in VT). Vt does not host a tow show.
  7. Any of my employees show up in pants looking like that would be fired!!
  8. Alstow

    Hino not using DEF

    Took 2 Hino 195s to Florida from Vt to do flood towing for 2 weeks, we put about 4000 miles on them and never added any fluid
  9. Had A 2012 258 sold with 350k replaced engine, injectors, kingpins, heater core twice (first 1 was defective) ignitors and filter for emissions. All my drivers loved the truck, got 12 mpg had a jerrdan on it. Currently have 2015 195 and a 2016 195 crew cab love the trucks but Hino service sucks and Hino doesn't care. We get 10.6 mpg with both. The turning radius on the 2015 is incredible. Reason i say service sucks and Hino doesn't care is lost an injector on the 2015 with 30k cracked a piston and ruined the cam took 5 weeks to get fixed rep I spoke with could care less. Then we had nothing but issues with bolts that were never tightened and coolant leak, dealer wasn't at all concerned made us bring it back multiple times. Then back in June it went into emissions limp mode, towed it to the dealer (still under warranty) said it was a plugged exhaust filter not covered unless it had bad injectors $9000 later drove the truck home next day same problem, towed it back 3 more times before they finally fixed it right, New turbo new injectors and few other parts, yes injectors so the rep put in for the filter to be warranted, Dealership wrote me A check for $5200 (what warranty paid them for the filter). My 2016 had an exhaust flex pipe fail in august under warranty they replaced it twice more in 2 months last time they replaced it they also did a emissions recall that did away with my high idle, called the dealership when i realized it and they told me Hino wouldn't pay to fix it but there was a repair. Called Hino and was told the dealership should have known it would happen and Hino would pay for repair, called dealer back and they refused. Lost another flex pipe called the dealer asked if they could get a pipe that would last more than 2 weeks they said they'd look into it and call me back. Month later after several calls they tell me to bring it in, then called me and told me the truck had since gone out of warranty (was still under when i had first called), and the rep had authorized them to replace the part but i'd have to pay $400 labor for the install (6 bolts 3 on each end in plain site) and it would have no warranty. Said fine I'll just buy it and install it myself (part cost $400) he called back and said they had already installed it and would eat the labor. So again i called Hino and was told someone would get in touch with me within a couple days, still waiting for that call.... I have since bought A new M2 Freightliner and a 5500 Dodge, love both trucks Freightliner has 95k on it window regulator, a/c compressor, and serpentine belt have been replaced under warranty.
  10. We recieved a recruitment email from Roadside Protect, anyone deal with them or know who they are?
  11. I work alongside my drivers, so I understand the needs and wants when it comes to outfitting a truck. All my trucks are newer clean well maintained and stocked with anything we need more than twice. I also provide accident and disability insurance (its a hazardous job). From what I gather my guys make more than the average, they get a percentage and when its slow they can punch in and get paid hourly to clean and maintain the trucks. I pay for training (you can never be over trained) a new hire rides along for a week then has someone ride with them for a week before they go out on their own, after a year I have them take wreckmaster. Most importantly with the horrible hours this industry requires I try very hard to accommodate any time they need to attend family functions and their kids activities, i'm a strong believer of family comes first. My son and I work Thanksgiving and Christmas so they should never have to, nobody should ever expect an employee to work xmas or thanksgiving unless they are willing to work it too. I have built a reputation of professionalism that I and my employees are proud of, working at a place you can be proud of sure does help.
  12. But it's a motorhome, aren't they exempt from all the rules
  13. Until police start writing tickets it's never going to change, we have an individual in our area that uses 1 large j hook of his bridle then 1 large j hook on the back of vehicle and calls it good enough.
  14. 1) AAA- large amount of volume quick accurate payment. 2) ALLSTATE- won't contract with us so we get a credit card and boy do they pay. 3) HONK- very low volume but very easy to work with and we set rates. 4) QUEST - very low volume good rates quick payment. 5) ROAD AMERICA- very low volume quick payment 6) GIECO- used to be great we did anything they asked because they were willing to pay to take care of customer. We have a new rep that cut our rates and never returns calls. 7) AGERO- when we first contracted with them we had a rep we could work with, since then it's a battle to get paid, battle to get rate increases, and a huge battle to get paid. 10) NSD- no longer contracted with them we had very little volume and they wanted cheaper rates than AAA. Noticing around here most towers that contract with motor clubs must be using them for fill in so when it gets busy (snows or gets really cold) our phone rings off the hook to go out of our area especially Agero. Gieco used to pay for all deadhead miles for any call outside our contracted area, now they want us to eat 15 miles and take a 33 percent rate cut. Guess you can tell we never go out of our area.
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