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  1. Dealing with more snowfall for the season and it has served as a reminder to check the condition of your tires. The winter season is here and having the most traction possible for snow and ice covered roads is very important for safety. For those weather situations that tires alone do not suffice one of the best ways to gain additional traction on slippery roads is the use of tire chains. Tire chains or cables are selected based on the tire size of the vehicle and the amount of wheel clearance available on the vehicle. The tire chain manufacturer/retailer will have information on the correct size of tire chain while the vehicle manufacturer will have information on the clearance usually in the vehicles owner’s manual. When first purchased all tire chains need to be properly fit to your tires for best performance. They need to be as tight as possible by hand and then re-adjusted after driving a short distance. If needed, rubber or spring chain adjusters can be used. Helpful Hints: The maximum driving speed with tire chains is 30 mph It’s much easier to install tire chains before losing traction vs. after your stuck Do not deflate tires to install tire chains Extra links can be cut off or secured to the side chain Mount so the cut ends of the cross chain hooks are away from the tire Avoid twists and kinks in the side and cross chains If a cross chain should break, immediately repair or remove Various states have different statutes regarding tire chains so it is best to check with your state’s Department of Transportation or towing association. In general, most states either allow the use of tire chains outright, within certain calendar dates or permit them during hazardous weather or related incidents as long as they do not damage the highway surface.
  2. Another cold blast is gripping the country and older vehicle batteries show their age in these temperatures. Fortunately, the jump-start pack is an operator’s best friend in these types of conditions. A quick boost will get many customers back on the road and you off to the next call. In order to keep your jump packs working when you need them here are a few tips. Keep the jump pack charged according to the manufacturer’s instructions. Yes, this seems like an easy one, but jump-packs have different charging techniques. Some packs have built-in overcharge protection so they can be plugged in all the time while others require charging for a specific time-frame then need to be removed from the power source. Constant charging will damage the battery packs on units without overcharge protectors. Jump start packs require cool-down periods between jumps. The high amperage needed to start a vehicle heats up the internal components of the jump-pack. The timeframe varies depending on the manufacturer, but in general, after 6 seconds of trying to start a vehicle, a pack will need 3 minutes of cool down time. Cold temperatures reduce the capacity of the jump-start pack. Keep warm in between uses. Train employees on the proper hook-up of the battery hand clamps per manufacturer instructions, charging techniques, proper storage and transport. Use to jump non-frozen lead-acid batteries only.
  3. Worklights, either permanently mounted on a truck or a handheld flashlight, are critical part of the operator’s arsenal. We need light to be able to do our job safely and quickly. Manufacturers use different units of measurements when promoting their products and having an understanding of what each means can go a long way in selecting products that meet your needs. Wattage is the amount of electrical energy used by the bulb to generate light. Due to some lights being more efficient than others the amount of watts does not correlate directly to the amount of light produced. It’s best to compare the same light types (Incandescent, LED, HID, etc) when using watts. Lumen is the total amount of light a bulb produces in all directions. The brighter the bulb the more lumens it has. Candlepower is the measurement of the intensity of a beam of light at a specific point and is measured in candelas. Each light produces a cone of light and the narrower the cone the higher the candlepower. So in general, a spotlight would have more candlepower than a flood light. Amperage is the amount of electrical current the light the light requires to operate. When adding multiple light heads together be sure the circuit and switch are rated to handle the load.
  4. The next time your changing your steel winch line consider using a synthetic instead. Synthetic winch line offers many advantages over traditional steel winch line. Strength: 3/8” synthetic has a 4,100 lb. working load limit which is higher than the 3,760 lb. capacity of fiber core steel wire rope, but slightly lower than the 4,800 lb. WLL of IWRC steel winch line of the same size. Lightweight: Synthetic weighs 1/7th the weight of steel rope making it easier to use and handle especially on long recoveries where extensions are used. Safety: Synthetic rope is smooth with no burrs reducing the chance of cuts to the hands. It is also extremely flexible compared to steel rope, floats on water and holds less energy in the rope so less recoil. No Self-Damage: Unlike steel rope, synthetic has no memory which means no flat spots or kinks. Plus since it can wind back on itself so bird-nesting on the winch drum is not an issue. If you have decided to convert from steel to synthetic winch line you must clean and de-bur the existing winch drum, roller guides, snatch blocks, sheave wheels and side pullers. Steel line can leave burs and sharp edges on these components that could damage synthetic line. Synthetic will require a minimum of 7 wraps on the winch drum. For all of its advantages synthetic does have a disadvantage. These lines are abrasion resistant, however, if placed under tension on a sharp edge the risk of severing fibers is high so care must be taken not to have the rope or winch line on a sharp edge. It’s no different than round slings and pulling straps. Just like steel winch lines you do want to inspect a synthetic prior to each use.
  5. PART 1: Wire winch lines are the heart of our recovery operations. A damaged rope is a serious safety issue and a broken rope can remove a recovery vehicle from service. Unfortunately, winch lines are often misunderstood. In this post I will cover the basics of wire ropes and then follow-up with another post on how to select and what to look for during an inspection of your winch line. Cores: Serve as the foundation for the strands and keep the rope round and strands properly positioned. There are 3 different core types. Fiber Core commonly uses polypropylene fibers, but natural fiber ropes are available. It has the greatest flexibility. Independent Wire Rope Core (IWRC) have a wire rope as a core and has the greatest strength. 10-15% stronger than fiber core. Strand Core uses strands of wires and is less flexible and mostly used on utility cables. Grades: The most common rope today is Extra Improved Plow Steel (EIP or XIP). This is what is typically used on winch lines and is generally 15% stronger than Improved Plow Steel Grade (IPS). Extra Extra Improved Plow Steel Grade (EEIP or XXIP) is also available for strength in higher rated equipment. Types: Bright wire is the most common and is un-coated. Most winch lines use bright wire. Galvanized wire improves the corrosion resistance, however, can reduce the strength by 10% compared to bright wire unless the wires are drawn again. Stainless steel wire contains chromium and nickel. It is very corrosion resistant and use primarily with yachts and control cables. Construction: Determines the trait of the wire rope. For instance, a 6X19 will have 6 strands of rope that have between 19 to 26 wires per strand for better abrasion resistance. A 6X37 construction has 27 to 49 wires and is more flexible while a 19x7 construction is rotation resistant. Lay: There are several types of lay. Directional lay refers to the direction the strand face when looking down the rope- right or left. Lay Orientation is either Regular or Lang. Regular denotes how the wires are twisted in one direction while the strands are twisted in the opposite direction. Lang Lay is the opposite of regular lay. Regular lay ropes are less likely to untwist and less likely to fail because of crushing and distortion, however, they are less flexible than Lang Lay ropes. Wire winch lines use regular lay construction. Design Factors: Are safety factors required by government and industry organizations for wire rope. While they vary depending on application, typical towing winch lines have a 3:1 factor while lifting wire ropes have a 5:1 design factor.
  6. The advantages of web slings are many: light-weight, flexible, non-scratching and high strength just to name a few. Because of these advantages tow operators depend on them daily for everything from recovery operations to securing vehicles. To get the longest life from your slings they need to be protected from cutting, abrasion and harsh environments. For most of us, the points below are standard practice. But we hear from folks on a frequent basis that got in a hurry or have a new driver on the road that may have forgotten a point or two. Here’s a re-fresher from our web sling suppliers. Avoid using sling over sharp, small or rough edges without a wear pad Load the sling slowly to avoid shock loading Lift at or below the slings rated capacity Protect the sling from heat over 200 degrees F Never drag a sling over the road or rough surface to prevent abrasion Prolonged exposure to UV light from the sun or welding will degrade a sling Avoid contact with certain chemicals such as acids and caustics Store slings in a clean, dry, dark location Knots can reduce the strength by 50% A pre-use inspection of the sling will help reveal any damage and help keep your operators safe. Any cuts, abrasions, snags, melted fibers in the webbing; loose/broken stitching; faded webbing color or a illegible or missing tag are grounds to remove the sling from service.
  7. Do you ever go out on a call and just grab whatever gloves are handy only to find out they don’t fit? If the gloves are too small they are very uncomfortable, reduce dexterity and cause hand fatigue. If they are too big, they can easily be pulled off or snagged on edges. Even worse, either condition can cause you to just take the gloves off exposing your hands to hazards. Here is how to measure your hand so you have a glove that fits flawlessly. Measure your dominant hand using a flexible tape measure around the circumference of the palm near your knuckles, not including the thumb. Your dominant hand will be the right if you are right-handed or left if you are left-handed. The measurement in inches will correspond to your hand size. If the gloves you are purchasing come in numbered sizes your hand measurement will be the glove size. So a 9” hand circumference would be a size 9 glove. If your hand measures between 9” and 10”, get the higher size i.e. size 10”. If the gloves you purchase are in lettered sizes such as small, medium, large, etc. see the sizing chart below. This chart reflects the sizing of AWDirect’s Kinco brand gloves. While similar, other brands may have slightly different charts. Size Men’s Women’s S 7”-8” 6”-7” M 8”-9” 7”-8” L 9”-10” 8”-9” XL 10”-10-1/2” XXL 10-1/2”-11”
  8. Now Looking for 16 New Members...
  9. 44 replies on Day One. Not a One Day Record but certainly a Hot Topic. Of course as I was told this was on a Friday one of the busiest days in the Towing Industry. Towers are either out working or beginning their weekend events. Regardless of the reasons we did not attain a really high count, this topic will continue throughout the month with hopes of seeing the majority of members responses. Thanks to all who either have added a reply or will add a reply soon.
  10. Just 21 more registered members needed before midnight to reach our goal of 3000. Would be a shame to get so close and just miss a attainable goal by a few new members. Will you be the one to get us there today?
  11. Just 25 more members today and we will have reached our goal of 3000 verified members. The old message board had as many as 8000 members at one time. However, not all were verified as being currently in the industry with valid email addresses.
  12. Tow411 has conducted these member roll calls numerous times over the years. Generally in the Early Spring and the Fall months. How it work is every member is encouraged to login and add a reply within this topic. There are often questions accompanying the reply. In the past we have asked for a members state and number of years in the industry. For this TowForce Member Roll Call we will be seeking any training or certifications. Such as WreckMaster and/or TRAA Numbers & Level. Other training such as Recovery Billing Unlimited, Wes Wilburn, the Late Dave Lambert, STO (Southwest Tow Operators), CTTA (California Tow Truck Association) etc. Community support is also needed to fund activities such as attending industry events, donations to such worthly causes as the International Towing & Recovery Hall of Fame & Museum, rebuild an emergency fund and I cannot recall the last time the Towing Information Network was able to make a Donation to the Survivor Fund. If you are not already a community supporter here would you consider joining at a Patron or Sponsor Level. Enough supporters and we do not need to continue to request financial assistance from our valued members. Thank you and don't forget to add a reply before you click the supporter link below. https://www.towforce.net/subscriptions/ I have been advised that the supporter link above is not working properly at the Sponsor Levels. If you have any problems please let us know. The old supporter info page is still up, however it is out of date. https://www.tow411.net/sponsor.html
  13. Just 33 short of goal, if you are reading this you can bring this home by joining TowForce.
  14. https://kwwl.com/news/waterloo-news/2019/02/27/tow-companies-say-organization-is-key-in-responding-to-pileups/
  15. Fantastic this is the last day for this topic. Hope to see more supporters in the Roll Call starting tomorrow. I will also be asking for New Patrons and Sponsors as we need member support to continue this rebirth. The Phoenix may being a Force may have chosen a new domain name. Have No Doubt this is Tow411. Your Towing Information Network and the New Force in the Towing & Recovery Industry. Thank you https://www.towforce.net/subscriptions/
  16. n Escondido man was killed early Wednesday when his SUV slammed into the back of a disabled semi truck in the center divide of state Route 78 in San Marcos, authorities said. The truck, which was carrying U.S. mail, had broken down on the shoulder of eastbound state Route 78 west of Twin Oaks Valley Road around 12:15 a.m. The tractor and 53-foot trailer were partly blocking the left lane, California Highway Patrol Officer Mark Latulippe said. About 40 minutes later, a witness told dispatchers that a vehicle had crashed into the back of the semi truck. The SUV, a Honda CRV, skidded across the freeway lanes and was hit by a tow truck, Latulippe said. The Honda’s 34-year-old driver died despite the efforts of medics to save him. The big-rig driver, a 33-year-old man, and the tow truck driver, 31, both from San Diego, were not injured, Latulippe said. The vehicles and debris were scattered across all the eastbound lanes. The right lane was cleared of wreckage by about 4 a.m. and the remaining lanes reopened around 6 a.m. Authorities said said investigators are trying answer a number of questions — why the mail hauler stopped on the narrow median, how fast the CRV was going and why its driver hit the big-rig. Latulippe said the drivers are not suspected of having been under the influence of drugs or alcohol at the time. While CHP officers were handling the investigation of the fatal crash, another crash occurred in the same area on westbound SR-78 around 5:30 a.m. That crash, which reportedly caused major injuries to a driver, prompted another traffic alert. Shortly before 7 a.m., the westbound lanes also were opened. Drivers in North County also faced other delays Wednesday morning after a vehicle knocked down a power pole on South Mission Road at state Route 76 in the Bonsall area. RESOURCE LINK
  17. ‘Largely overlooked’: Report details accelerated death, injury rates among tow-truck workers organtown, WV — Workers in the motor vehicle towing industry face an on-the-job fatality risk nearly 15 times greater than workers in all other industries, according to a recent study from NIOSH. Analyzing data from the Bureau of Labor Statistics, NIOSH researchers found that 191 motor vehicle towing workers were killed between 2011 and 2016, resulting in an annual rate of 42.9 deaths per 100,000 full-time equivalent workers. For all other industries, that rate was 2.9 per 100,000 FTEs. Additionally, the annual nonfatal injury rate among motor vehicle towing workers during that same period was 204.2 per 10,000 FTEs – more than double the rate of 98.2 for all industries. Other findings: Motor vehicle incidents were the leading cause of towing industry worker deaths, accounting for 64 percent. Contact with objects and equipment (17 percent) was second. Contact with objects and equipment (34 percent) and overexertion and bodily reaction (32 percent) were the leading causes of nonfatal injuries. Men accounted for 97 percent of the deaths and 94 percent of nonfatal injuries. “Until now, nonfatal injuries and deaths in the motor vehicle towing industry have been largely overlooked,” NIOSH states. “The findings from this study underscore the need for additional research and tailored prevention efforts.” The Canadian Center for Occupational Health and Safety offers several tips for workers who tow vehicles for roadside assistance. Among them: Survey the area for hazardous conditions, especially near merging lanes or intersections where moving vehicles are nearby. Use sufficient warning lights or pylons around the pickup area. Avoid using flares in case of fuel leaks. Wear high-visibility personal protective clothing. Tow, rather than push, a vehicle whenever possible. Double-check a vehicle after it is rigged. Ensure all cables or connections are secure before driving. RESOURCE LINK
  18. Only 46 more members needed to reach the 3000 member mark set as a goal for March 1st. can it be done? YES, but we need everyone that is reading this post who has not registered as a member to do it. There are many options to join pick one and do it. Thanks, oh and reply in the Roll Call Friday MARCH FIRST...
  19. Tony & Bros. Towing & Repair said on their FB Page: Over the weekend we lost a great friend and previous employee, Gary DuBose.🙏🏼 Anyone who knew Gary knew he was a stand up guy, caring man and had a huge heart for everyone he knew. Gary was a very close and dear friend to our family and all employees at Tony & Bros. Our prayers and thoughts are with Gary and his family during this very difficult time. ❤️ Please remember to respect the roadway, slow down and move one lane over. This not only applies to tow truck operators but for law enforcement, firefighters, ambulances, utility workers or any driver stopped on the roadway. At the end of the day these men and women have families they need to return home safe to.
  20. This Topic was originally created on Tow411 by Bigbob at West & Son in January of 2013: My boots I've got now are about over a year old. And are the Walmart $40 specials. Lately my feet get wet just from washing the truck. So been shopping around for a new pair. Narrowed my search down to either Red Wings 971's or The Magnum stealth force side zips from AW Direct. Stopped in Red Wings and walked back out after seeing the $185 price tag. AW is $109. Just wondering. Does anyone have the Magnum stealth force's and how's the waterproof and safety tow quality? Ronin said: If you have an Academy near you, you can get Magnums for $15-20 cheaper, plus no shipping. I use a Danner waterproof hunting boot... just got them resoled after 3 years - love them. Same style of boots I used in the military. Got mine at Bass Pro. James E. Lewis ESC said: I have used the magnums for years, and have been happy. However, they wear out on me and start letting water through after a few months. For this winter, i went with a set of $200 redwings. Very happy so far, not wet at all. Very happy with the redwings and will probably stick with them... they last longer. Ronin said: Agreed, you get what you pay for, as is true with many things. I went through 6-8 cheaper pairs of boots, and never seemed happy with them, so I went back to a style like the Danner Matterhorns I wore in the AF and used on the SWAT/EST team.... quick break-in, last forever, Thinsulate is great, just change the kind socks you wear if you want them to be warm or cool. James E. Lewis Towzone said: I will never comprehend why anyone that spends hours on their feet put cheap shoes on them. When your young you have no idea what your doing to your feet. It's only when you get some age on you that the reality hits. Good thing is it's really never to late to take better care of your feet. I wore just anything that was comfortable for years, then Magnums for probably 15 years. Last year, I could not get the the Magnums I preferred with the side zipper. Seems the Magnums are a lower quality boot these days. So last year I went to Bates and found a 6in. Gore-Tex Boot w/Side Zipper. They felt different at first but now they fit like a glove and are always dry, unlike the magnums which the soles would begin to leak before the year was out. I used to get a year out of the Magnums and I will likely get 2 years out of these Bates. Can't believe I ever went with the Bates, but finding side zips last year got tough. Now, they seem to have made a grand return. Search Magnum Side Zips and Bates Side Zips. The prices are all over the place, I found magnums starting at $105 and Bates at $128. Some guys like the Red Wing Brand, I would not put those on my feet even when they were made well. Some of our guys are wearing the Converse Brand, I do not have any experience with them. But at a little lower cost around $100, I may have to get a pair and try them out for research. I might be giving them away here if I don't like them. Anyone interested in a Test pair of Work Boot size 11.5 or 12. Oh, yes boots do very in size so you may need to go someplace local and check them out. I buy mine online just because I normally cannot find them local or they are at least $30 more. Sorry I am into my work boots, anyone else feel this way or are they just a pair of shoes to you? Brian Bell said: I always get a hole in the top of the steel toe way before the boot wears out. I used to wear the cheap boots and just buy new ever 3-4 months. (can't believe Bigbob got over a year) ... now I wear Wolverine's and get 6-8 months out of them. BlackAutoload said: Our career is tough because you need a boot, but want a basic shoe for driving. I use the Instigator GTX by Danner. Truck2 said: ariat mudhogs, watertight, comfy, and look ok. Ronin said: Also, buying a new $40 pair of Walmart boots every 3 months ($120) a year, when I dropped $175 on my Danners almost 4 years ago, wore them out, had them resoled ($60) and will wear them another 2-3 years. The math says cheap boots are more expensive, and good boots are certainly more comfortable and durable. James E. Lewis RodVT said: I have been wearing Chippewas for about 7 years and just replaced my first pair. I got a new pair of 6" summer boots and, since the store was closing, also got a pair of 8" winter boots. Even at 30% off they were still pricey (these U.S. made models are anyway), but I am very happy with both pairs. Danner is also an excellent boot. I will only buy resole-able (Goodyear welt) boots. Nothing makes me madder than when those glued on wrap around soles start to peel off and ruin the boot. Unknown Member said: Got a pair of bates side zips , found them at sears $85 had them for 2 years only wear them in the winter. VERNON75 said: i never thought id like carhartt boots. im on my second winter with the same pair, souls are still good and still water tight. if i remember correctly i paid around $150.00 at tractor supply. Bigbob said: Brian Bell. I wear out my shoes until they're falling apart. My last pair, the sole split in half before getting new. Explains the calices on toes and heels. James Weddington said: I spent $285 for my Red Wings. I am going on year 3 with them and have only had to re thtdon said: My late father always taught me that if you are wearing leather work shoes, and you are walking on wet cement, you need to wear rubbers over your shoes. He always wore rubbers over his Knapp leather work shoes, when he worked in the shop. I usually do the same. I have been wearing the Magnum shoes, also. I like the side zippered models. A good pair of Tingley rubbers go right over the Magnums. And my feet are never cold. When we have snow, I either wear my LL Bean shoes, with the rubber bottoms. And with deeper snow, I wear my MUCK boots. I have uniforms and shoes for every weather condition. I have a pair of leather work shoes that I bought from the Snap-On truck. They cost around $175, if I am not mistaken. I wore them for 13 months, and the sole on the right shoe separated from the rest of the shoe. I believe that the shoes are worthy to install new soles. The uppers are still in great shape. The Snap-On shoes are comfortable, but I don't think that they lasted long enough. thtdon Someotherplace said: I think there's at least a few other older posts here about boots as you might imagine it's something many of us have our experiences and opinions on. I noticed Chippewa get a mention and I have to say, I used to wear Chippewa engineer boots for many years until I realized they were killing my feet. They're like wearing stones! Maybe they have some other offerings that are more comfortable but those pull-on engineer boots are horrible. Also, quality has gone way downhill on them too; I had a hand-me-down pair that lasted forever - when they finally wore out, I replaced them with the exact same model and they barely lasted two years. Doc Martens are another name that has become near worthless, but of course they're made in china now. Fairly comfortable but fall apart quickly. Richard uzedcarz said: Timberland brand all the way. SOME Tractor Supply stores sell them, but I buy mine online. Ready to wear right out of the box, no break in,, waterproof, insulated, you can get about any style you want. I have a pair of boots for winter and I have a pair of oxford style for summer. I always get at least 2-3 years on any pair I've ever owned. A little pricey but no more than a Red Wing, etc. which is what I always wore until I tried the Timberland. www.ricksrollbacks.com George Fulk said: I where muck opts they sell them at gander mountain best boot in the world good for 20 below and I'll swear bye them silverhawk said: I wear Wolverine boots from Academy ($125 +tax) during the winter. I wear steel toed Georgia Giant shoes in the summer. $98 on line from Georgia Boots. I would wear the shoes year round but the steel toes freeze my pinkies, and they are not offered without the steel toes. I have always been Red-Wing user until their price got out of sight. Wolverines pull on is what I use now. Fits great, only when pulled off in the evening, my socks come off with the boot. Had a real cowboy tell me years ago, "when you buy a new boot, buy it a little snug. Pour a whole bottle of rubbing alcohol in one boot at a time. Pour out and then put the boots on and wear it for the day. It molds the boot to your foot. Unbelievable fit! Also it ruins your first pair of socks. Never would bleach clean, but inside the boot, no one sees them anyway. thtdon said: I love this place. One can put just about any question out there, and many will come forth with answers and opinions. Who would have thought that we would be talking about shoes? thtdon Bigbob said: Guess we see it as another tool necessary to do our jobs. As long as no one starts talking about how cute they look with their uniform. Or how well they match the truck. Lol Larry Lange said: Hoffman boots.... Made in the USA, kinda bulky and heavy....they offer a non steel toe version, EXTREMLY well made, very warm, and 100 percent water proof! Id recommend them to anyone! Raddamant said: I swear by my Dr. Martens. I'm a light guy (140 pounds wearing steel toe boots and insulated bibs) and can get 16 months if I replace the insole once. When they start to wear, I'll buy a new pair and leave the old pair for summer use only. The new pair will be warmer and have more traction for the winter months. Also, it makes a HUGE difference if you condition the leather! Double or perhaps triple the life span sometimes. Also, a little superglue in the major dings/cuts/scrapes goes a long way. It doesn't look tacky if you keep the leather looking shiny! I have a coworker who uses a liquid-rubber steel-toe saver. He likes it, but I haven't tried it yet. George Geissinger said: For years I have worn a slip-on ankle height shoe/boot sometimes referred as a foundry shoe with elastic on the sides. I like them because quick on and off to dump dirt or whatever out. The idea was so a foundry could kick them off if they got hot stuff in one. They use to be easy to find in a good shoe reasonable. Shoe companies have gone the way of cars companies , less of them with a cheaper product. I used to buy two ar three pr at a time from I believe Knapp . Last time the price went DOWN $30 + but when I looked they now came from INDIA not USA. Can you say junk.!! I bought a pr from a local place were the guy lied to me about quality. When the soles went bad I couldn't go anything with them because they were glued together like a sneaker and stuffed with paper. Lots of the ones I see advertied in the tool books are a glued on sole so I am still looking for a good product in a large size, another problem. Greezy328 said: Sportsman Guide....best deals on the planet except if theres no store in ur area, then ya gotta order online.... unknown member said: I wear Danners . and i get about 7 months out of them. GreenwayTowing said: I am on my 3rd pair of Redwings (17yrs total). After being resoled and lasting over 5 years the initial price + resole the cost is pretty low after that. Once they don't look all that good they get shuffled to hard work duty, farm work, etc. A quality boot if you are on your feet is the only way to go. My concern now however is that Redwing does not make a whole lot of boots in the USA anymore. I may have to check out Hoffman Boots. Greenway Towing, Inc. Todd aka Toad "Car Croaked Call The Toad" Jef said: I tried on a number of boots over the last couple weeks after my timberlands wore out after a year of heavy use. I needed something lighter then the average boot, still steel toe and comfortable since we all make a living in them. I ended up at Sears with their DeWalt D57091 steel tow hiker boot, as pictured here They weight about half what my non steel toe timberlands did, good cushioning all around, fairly water resistant and very good traction on ice/slippery decks. Only downsides so far are they are manufactured in China and the laces do not stay tied for some reason. I have some doubts as to how well they will hold up, but only time will tell. Ralph Robles said: I love my Oakley tactical boots. Waterproof comfy and very light. www.transportcars.com (815)354-7601 Borotow said: I wish I could find a boot that is light, and lasts, with comfort. I use Red Wings, Timberline, Wolverine, all just get out of shape, gross looking and very hard in short order. Mine also get covered in paint over spray. Historically if I can get 3-4 months of comfort out of a boot its a lot. They cost me a lot yearly. I usually buy two pairs at a time and alternate days or wet dry etc and they still fail, and my feet hurt. I take good care of my feet too, always go to the podiatrist, use orthodics when required and I still can't keep a boot very long. I am not unusually heavy either (vary from 225-235). I may look into Hoffman, actually never heard of them. I tried Knapp, I tried knapp special soles for concrete (two shot I believe) and they were comfortable but lasted only a few months as well. Would keep buying them but our Knapp guy retired and no one comes around anymore. Ron, what is the great aversion to Red Wings if you dont mind my asking? Al Campbell Boro Collision & Towing Bigbob said: I went and bought the magnum stealth force a month ago from a local police and fire supply store. Already they look like I've had em a year. Supposed to be water proof but still feel damp once in a while. Still not soaked like my old boots though. The side zip does help get me out the door quicker when called in middle of night. rlc4523 said: I hardly ever see you guys talking about Georgia brand boots...... I buy the georgia logger with gore-tex and 3m thinsulate lining. I get about 1 1/2-2 years out of them and I can wear them all day long winter or summer. I am pretty hard on them and they work great. I get them from 180.00-220.00 depending on if I catch them on sale or not. After about a year they start leaking a little but thats usually because the sole is starting to seperate. No need to waterproof them cause if you do you clog up the gore-tex and then they don't breathe. Any GOOD boot is worth its price regardless of the brand. drew crew said: Keen boots for winter/snow boot all the way light wight, warm, and water proof. Other wise Red Wing Boots, for other times, i put toe armor on the toes for more protection and last longer. marktows said: I bought a pair of MatterHorn Boots out of PA last year. $375. The first pair of boots that made it more than 6 months with me. Granted I am in the trucks, out of the trucks, under the repair lifts, under the trucks, fixing the moving trucks we own, running crew on the moving trucks in a pinch. Im gonna get them resoled, restiched in one spot, and see if I can get another year out of them. Scott Burrows said: REDWING 2412 Men's 8-inch Boot (insulated, only one that keeps my feet warm); 4473 Men's 8-inch Boot (with the "fireman's zipper) for the rest of the year. American made (at least for a while longer); They last for YEARS! George Geissinger said: I saw on a listing during my search that over 90% of the shoes sold here are made overseas. RaymondAutoRepair said: Cabelas warranties their boots for life. they have replaced three pair for me @ no charge when the toe wears out. goretex water proofing is great and insulation in winter is nice. steel toe or non steel toe. I own two pair and switch every other day so inside of boot is always dry when I put them on. Have never worn out a sole on one yet , always the toe. ( from kneeling down when performing hookups ) best deal I Have ever found!!!!!!! DennisJ Raymond Life is as good as you make it don't let others ruin it for you. Tiggor said: just bought my first pair of ROCKY's ,very comfortable light weight, waterproof, and the came in extra wide, composite toe. I usually blow out the side walls long before the bottoms. Hopefully the extra wide will eliminate this problem Bob Miller Fetch said: I'm in the market for a new boot again, my last 4 (?) pairs have been Caterpillar Confine 6". At $190 a pair, they last me about 1 year. It seems all my boots last about a year, regardless. I guess I'm just not good to my boots! When I worked at the dealerships, I'd buy Dafoe steel toed boots. They were relatively cheap ($65) and lasted about as long as anything else. I just didn't like them because they felt like wearing wood blocks. Jef said: An update on the "DeWalt" boots, I wore them for 3 months before the tread was smooth on the bottom and the seems started to split. Most of the wear was in good weather without much abuse.
  21. A Positive Attitude, A Negative Attitude, A Professional Attitude Keeping in mind most companies in this industry have a Positive Attitude. Are the people who answer your phone(s) rude? Your a service industry business, why the Negative Attitude? Do you know rude? Have you asked your account or regular customer? What did you do in your business to reach the Professional Attitude? Have you taken a look from outside in and evaluated your operation? ------------------------------------------------------------------- This question is for dispatchers and drivers. Have you ever experienced a mystery caller/customer? ------------------------------------------------------------------- In the end we often deal with people in the worse of moments, should we not do our best not to allow their moment in time to alter our attitudes or our attitude in return to make theirs and our worse? myerstowing said: One of my biggest complaints is calling a business and on the other end they seem like you are bothering them! In my company, I personally answer the phones professionally at all times. If my dispatchers do not do the same they get a very stern lecture. When my phone rings, it is someone's choice to call MY business. It is an honor to service them, an I understand they can very well call someone else and get that $2* dollar tow. That is the first way you can set your company apart from the competition. A few months ago an accident/impound customer was being EXTREMELY difficult. Called multiple times from the hospital (With a broken jaw don't know how she could talk that much) anyway, I made sure I personally took those 20+ phone calls from her as I was called all the names in the book, but even after all that Every TIME she called I answered the phone professionally, instead of escalating the situation. She eventually sent her Club Bouncing, Ex-Marine brother down to "deal" with me. Again, not seeing him as a threat my staff treated him with courtesy and respect. We really are in a difficult business. We do not provide a satisfying service like, a pizza delivery person. 90% of the time if we have a professional, positive attitude 100% of the time we can really change the outcome of our customer's day. The other 10% we can only pray for. TallyTowing said: Amen, if they are in need of calling any wrecker / towing company, their already having a hard time. 99.9% of people who call would rather not need the services we provide! Also remember, the person in the office can see your body language while your on the phone! rlc4523 said: we always answer with "Joe's Towing this is...." #1 it tells people right away they called the correct ph# #2 it gives the person a more direct relationship to our company by using our name when we answer. It gripes me to no end when you call other companies and you either get a snotty sounding dispatcher that sounds like they hate their job, or a very abrupt rude sounding answer of, "DISPATCH" when the phone is answered. I really feel Your first impressions on 90% of your customers is made in how you answer the phone. subsequently that sets the tone for how the rest of your dealings will go with that customer. Phone etiquette is probably one of the most overlooked aspects of customer service as well as business overall. Greenway Towing said: When I was working in a claims call center they always said smile when you answer the phone. I answered every call like the person on the other ends world was falling apart and my customer reviews were always very high. Greenway Towing, Inc. Todd aka Toad "Car Croaked Call The Toad" New Zealand Towing said: I could not agree more smile when you answer the phone people can hear it in your voice we answer with good morning etc (company name) your talking to (our first name) how can we help you? If we get there name use use there name read back there order to confirm (ok thats one slidedeck for 3pm to collect your silver f100 rego AB1234 from x and deliver to y your contact number is 1234567890 email bob@ is that correct bob) Thankyou very much Bob you have a nice day and our driver John (etc) will see you at 3pm I try and make them feel like they are family and im going to move heaven and hell to help them. and DO NOT slam or drop the phone into cradle when you hang up sound like your not happy they called.(sounds like your taking a hammer to it) and no matter how rude they (PPI) are smile say thank you very much you have a nice day now (never sink to there level) or im sorry sir/madam there is no @#$% a$$ hole here but I can put you though to Mr Frank Bottom if you like. when they ask to talk to the @#$% a$$ hole who towed there car. (always suprised they know my middle names) If were not sending the driver I named or if we not going to get there at time arranged and also let delivery address know as well if sending it to a repair shop. I call then back and let them know Hi Bob is (your name) from (company name) just letting you know John has been delayed at another job so I am sending Paul to you he will be there at 3pm. or john will be running 5 -15 minutes late (traffic or tied up at last job) but we have let delivery address know and they will wait for your f100 to arrive. When the driver turns up he greets them by name hi bob im john from (company name) simple but it works I get calls from customers just to let us know how there hotrod projects are going. when there baby was born weight name etc. because we try to treat them like family even had one from a past accident tow customer on holiday in the Netherlands call because they saw our truck on front page of the dutch newpaper (Dotcom pink cadi) and they brought it back to give to us. and follow through if they emailed you the job. hi bob just confirming your f100 has been delivered safe and sound to y. was suprised with the number of customers that were greatful we let them know this. Raddamant said: The other end of the spectrum isn't any better. "Thank you for calling XXX, where every day is a great day! This is So and So; how may I help you?" That is the exact greeting phone operators were required to use for a nation wide company. People got disciplined for not saying it verbatim. In a company of thousands, I'll bet fewer than 100 people supported that. Customers were confused because it sounds downright stupid and even condescending, and also annoyed because it takes thirty seconds to say! Luckily that didn't last too many months.
  22. We always see a few members of the Towing Industry at this show. Is anyone here going this year? If so, chime in and let us know.
  23. We have a goal of 3000 Verified Members by March 1st. We are now less than 100 members away from that mark. Guests can join now and assist us in reaching this goal. Our next goal is 6000 members by the end of the year. The Tow411 high member count was 8000 members. Do Not Forget on March 1st we will have a huge Roll Call. The intent is for every member that can log in on that day. Thank you in advance!
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