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About InTowMan

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    Participating Member

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  • Location
    Ontario, Canada

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  • Company
    DENTED Development Inc.
  1. Hello Canadiantowman, This is Dennis Thurlow with DENTED Development the developers of the InTow software products. I'm not sure why you feel our customer service is bad...are you a customer of DENTED? If yes, what issues are you having? I'd be happy to get your issues resolved. Are you on a support contract with us? Let's talk offline so we can review / discuss how our support works. We support many Toronto customers and have been since 2005. We are also planning a booth at the Ontario Show in September. Feel free to drop by the booth. Send an email to dennis@denteddev.com and we'll arrange a time to discuss the issues. Thank you...:) Dennis@DENTED
  2. Hello fellow Canucks - I live in lovely London, ON, Canada - we have a population of about 350K and we even have our own Thames River (below with the skyline of downtown) just like the other London... A clean and beautiful city that I am proud to call home... Sorry for the commercial everyone, but I want you to know that: 1) InTow Manager Software integrates with QuickBooks; is GST and PST capable AND that we even know what those acronyms mean... 2) We integrate with CAA software - for many Canadian garages, you will know what I'm referring too.. 3) Using InTow Mobile smartphone technology, drivers can update call details, take vehicle pictures, scan and decode VIN barcodes, and much more. A completely integrated solution specifically for Canadian Towing Operations - we have many Canadian referrals so give us a call if interested... Give us a call at 866.706.2366 and we can do an online demonstration of the program. Thx, Dennis Thurlow DENTED Development Inc. (formally OnScene Solutions)
  3. Topic Originally Created on Tow411 in August of 2008: Bryan Biehl was eager to get his Pontiac Sunfire started, but he was also curious about Sparky, the quiet, small service truck that had arrived. The electric vehicle, just put into service by Schmidt's Towing, turned heads as its driver, Mike Esser, made his way from the company's Beld Street shop to narrow Washburn Place just off of East Gorham Street on the Near East Side. And because the vehicle is only about five feet wide and less than eight feet long, Esser had little trouble finding a place to park, something that's typically a challenge on the Isthmus. "It's almost more visible than a flatbed truck," said Biehl. "I noticed it right away." The $20,500 vehicle, which weighs about 1,200 pounds, is basically a souped-up golf cart, equipped with headlights, turn signals, a single windshield wiper and a heater. It can't pull a car out of a ditch or tow a dead car to the shop, but Schmidt's Towing, which last year had almost 90,000 calls, is using the vehicle to save on gas and do minor service work like tire changes and refills, and jumping dead batteries in Madison's Downtown area. The back storage area of the vehicle, manufactured by Columbia ParCar Corp. of Reedsburg, holds a jack, replacement batteries for vehicles that can't be jumped, a tool box, a self-contained jumper pack and an air tank. There are also tools to help get into a locked vehicle. "We looked at the hybrids, but for what this vehicle is doing, why not go all electrical and save on all gas?" said John Schmidt, co-owner of the towing company founded in 1937. "It can be charged at any 110 (-volt) outlet." Schmidt believes his company may be the first in the country to use an all-electric vehicle for service calls. Tow Times, a magazine for the towing industry, is scheduled to publish a story next month on the vehicle, Schmidt said. He ordered the vehicle in April after the City Council approved the use of such vehicles on city streets. The rear-wheel drive vehicle may see limited action during heavy snowfalls this winter, Schmidt said. Because the vehicle can go only about 25 mph, Schmidt said it doesn't make sense, due to travel times, to send it out to other parts of the city. But using the electric vehicle for Downtown service calls instead of using one of the company's 30 tow trucks - that on their best day get about 11 miles to the gallon - will help put a small dent into the company's $300,000 annual fuel bill. Schmidt believes the electric vehicle will pay for itself in about a year. He also sees a day when more businesses will invest in electric vehicles. "I think it's going to be a whole new ballgame in five years," Schmidt said. "You're going to start seeing more of this." Dennis Thurlow DENTED Development Inc. (formally OnScene Solutions) dennis@denteddev.com 866.706.2366 x101
  4. Happy Thanksgiving Tow411 friends, As you all know, the devastation in California is apocalyptic and complete. I've emailed www.nvcf.org to see what else can be done outside of financial support. They sent back this email with a list of items and one that caught my eye of course was vehicles. Cars have been wiped out along with houses. I have contacted HelpCentral.org and I'm waiting for a return call to find out what kind of vehicles, the process involved, and the contact information. If you have titles on abandoned vehicles that are road worthy, hold on to them for now if you wish to donate. I will gather the information that is needed and hopefully we can help a some families with their short term transportation needs. Thank you everyone, Dennis Thurlow DENTED Development Inc. IF YOU WANT TO HELP If you have supplies, food, shelter, gift cards, or vehicles to donate, please visit HelpCentral.org or call 211. NVCF is not accepting or processing physical donations. If you would like to donate money, have questions about corporate and foundation giving, administrative fees, use of funds, employee matches, or private fundraising (GoFundMe, etc.), please use the resources in the RED BOX at www.nvcf.org. NVCF is making every effort to reply to requests for help and offers of aid, and will reply to all messages as quickly as possible. If your question is easily answered at www.nvcf.org you may not receive a prompt reply to your email. Thank you for your patience! * * * * * North Valley Community Foundation 240 Main St Ste 260 Chico CA 95928 www.nvcf.org A 501(c)(3) Non-Profit Organization, Tax ID 68-0161455 * Due to the catastrophic effects of the Camp Fire in Butte County, CA, the North Valley Community Foundation is presently prioritizing fire relief efforts above all other foundation business. We ask for your patience as we allocate limited staff resources to non-urgent inquiries; we will serve all clients and donors as quickly as possible.
  5. This Topic from back in 2008 has been recreated: You want to get GPS tracking for your trucks but feel it is too expensive. Here are a few reports that might make your decision easier. Today we installed a GPS tracking unit into a vehicle to monitor driver behavior. We monitored Idle Times, PTO Engagement and Speed of the vehicle. Here are some of results. The first report shows how long the truck was idling for a period of more than 5 minutes - at $3.50 per gallon, this can be costly. The report shows the date and duration of the idling truck. The total is 232.61 minutes of idle time. Of course some of these are during hookup and drop, but two stand out - one for 35 minutes and one for 1.05 hours. The driver was actually at the office with his truck sitting outside. At 1/2 gallon per hour while idling (estimate), by modifying driver behavior, you would have more than justified the cost of GPS tracking for today. Notifications can be setup to email you if the truck idles more than "x" number of minutes configurable by the user. "In additon, an idling engine isn't operating at its peak temperature, which means that fuel doesn't undergo complete combustion. This leaves fuel residues that can condense on cylinder walls, where they can contaminate oil and damage parts of the engine. For example, fuel residues are often deposited on spark plugs. As you spend more time idling, the average temperature of the spark plug drops. This makes the plug get dirty more quickly, which can increase fuel consumption by 4 to 5 percent. Excessive idling also lets water condense in the vehicle's exhaust. This can lead to corrosion and reduce the life of the exhaust system." (from Natural Resources Canada) The second report shows PTO engagment. Notice what this driver was doing. He would engage his PTO (Lift ON), drive for a time with the PTO on at speeds of 31 and 32 MPH, then turn off the PTO (Lift OFF). From 10:37AM to 10:46AM, the driver was driving with the PTO engaged. This occured at least 5 times through the day and can cause problems for the truck. Some of the newer PTO's prevent this from happening, but on older trucks, this is a concern. The other benefit of PTO engagement reports is matching them to service calls so moonlighting and theft can be monitored. The third report is a speeding report. We set the speed threshhold to 70MPH - the driver exceeded that speed on 8 occasions. This can raise fuel costs substantailly, and tires and motor work much harder. These few reports alone have more than justified the $1.20 for today. We have not even taken into account the ability to 1) route trucks to calls and 2) choose the closest truck for every service call based on equipment type and availability, thus reducing fuel and maintenance costs and increasing total call volume. Other benefits include truck theft recovery and insurance cost reduction, and the ability to setup restricted zones to prevent drivers from entering areas that are "undesirable" (such as going home while they should be working). Dennis... Checkerwrk2 said: We have Fleet Director and we like it, we can send all the info to the trucks and track them, and we can get any report you can think of! twinbulls said: I had a GPS system installed in my new Hino by NAVMAN . I get all the reports plus I can text to the truck and I can route for the truck,send the info and the unit tell driver where to go...I track PTO,speed,all the above.... Don't know how I got along with out it.... It has a nice display and shows a lot of info...Internet based...The driver can punch in a adress and go to it on his own.. I love it... I am going to do the other trucks soon....They require no money down..But I think its a 3 or 4 year deal... BlackAutoload said: Dang, that software looks nice!! We are stuck in a contract for a while longer and are currently using Rastrac. Ours looks like ghetto software compared to the screen shots posted! DennisMHDT said: If for nothing more then dispatching purposes, GPS management pays for itself in the fuel you save alone. Add in all the other benefits, being able to locate a missing truck, keeping tabs on employees. Our system also allows us to send and receive communications between the office and trucks in text format. great for sending an address to the driver. I don't know how anyone ever did business without GPS management. kacook said: We use a unit by Rocky Mountain Tracking. The unit updated every 30 seconds, shows POT engaugement and dis-engaugement (time & mapped location), speed alerts, geo-fences (Dealerships,drivers house, ect). It runs about $450 and cost about $40 per month per truck. As for REAL TIME TRACKING it is about 1 min behind the truck. The unit and the antenna are hidden under the dash and could be kept a secret, but I prefer to let the drivers know it is there. Sometime I wonder if I really need it . However 2 weeks ago I had one stop working and finally got the truck in to pull the unit ( 3 easy connectors ). The wondering is over. I find I don't look at where the trucks are all the time, but when I need to know the truck I just go th the web site and can see what is going on. I have been using RM Tracking for about 3 years and ocassionaly I will have an antenna or unit stop working. They are VERY helpfull and usually just swap the unit out at no charge. The antennas cost $50. They are easy to trouble shoot--> Just swap the units on 2 trucks and if the problem moves it is the unit, if not it is the antenna or one of the 4 wires going to it. There is 1 ignition 12 volts, 1 constant 12 volts, 1 ground, 1 signal coming from the pto light. All thisc an be checked with a test light or meter. It seems to keep the drivers honest. They will call in and ask if the can tow there mom's car. I think it takes pressure off the driver as well because they can say to that shop owner who ask them to do a tow on the side--> The old man has GPS on this truck and watches us like a hawk. Good Luck, KAC
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