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Central Towing

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About Central Towing

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  1. Bummer. RA has always been leaps and bounds better than Agero for us. We stopped working with Agero YEARS ago
  2. I found the podcast very informative, specifically on where technology and towing "could" and most likely is headed. I thought she was articulate albeit a little "salesy" but I recognize why she's there. For me, she oversold the value in proximity/quality to a motorist as opposed to price. I think in the beginning that was going to be their mission; to drive costs down for both MC and provider. They quickly realized when that when we set our own rates, the results were negligible for them. That brings price back to forefront. So, now we have new features built into the app to accept jobs when you're the closest provider for a 1/3 of your rates. Still, I'm a huge advocate for Honk. They are great to deal with for us. Profitable, friendly, and accurate info. But the idea of "proximity" based dispatching on their end is a little misleading. In our experiences at least. But it certainly sounds good for both motorists and providers. I know the show wasn't about rates or the current "take it now" option, but for me, its the elephant in the room. I like to hold MC's feet to the fire so to speak, just as they do ours. It helps keep everyone honest and spur communication with transparency. With that being said, I still found the show informative and walked away with some Honk-specific knowledge. I believe Honk is setting themselves up for future domination so the more we can understand how they plan to do that, the better it is for us to adapt and remain profitable. AIl in all, I certainly found value in the show and would recommend listening and will continue to do so. Kudos! I see you guys are in Atlanta. Cheer's from Macon and be safe!
  3. Square since 2011-ish. Never had a single issue. We authorize users, then drivers download the app. Once it the card is processed we receive an email and the money is in our account the next day. If there is something out there easier, I'd be shocked.
  4. This absolutely the same policy we have for winch-outs that are outside of the norm. In fact, every customer who wants to pay over the phone is sent an invoice via email that way if something ever comes up, it's the customer who willingly entered their CC information to request service. This quickly became a company policy after getting burned on a $1k long distance tow where the customer requested a CC chargeback after 3 months. Any point when someone paid over the phone, prior to our current policy, we compile as much documentation as possible (multiple pics of the vehicle, signatures at pickup and drop off location, recorded names and numbers, etc) just in case this sort of thing occurs. Well, it inevitably will, and did. The customers CC company stated we had no recourse to appeal the chargeback because the card had a chip and CC law states that when a chipped card is processed manually, there is no recourse for merchant. It did not matter how much evidence we had to prove the customer requested our services and we completed the request. Hard lesson to learn but now its cash, card on the scene, or customer pays through the email invoice.
  5. Another one for Square. Each driver gets a processor and is responsible for it. All funnels into the business account and frees up the phones. Square is 2.7% if you have the card in hand. Like someone else has said, they are a few cheaper options out there but we have been with Square since their inception and have had zero issues. We've been approached by our bank with processors but there seems to be too much fine print and unknowns for us to switch.
  6. Posted in the Vulcan sub-category and realized this arena is probably more appropriate. Without calling a supplier, I was curious if anyone knew where to find them online offhand. I'm just looking for the generic switches for the yellow pistol grip controller for functions inside the cab. We're having some issues with most of the down switches being very intermittent. Feels like a ground issue but we've looked the cab over front to back. May be time to call in a pro but wanted to have a set of switches in the shop in case.
  7. Exaclty what I thought, but cant find them easily on anyone's site. Thought I may be calling something different. Regardless, thanks for your reply.
  8. I'm having a hard time finding replacement switches for the pistol grip in-cab hand controls for Vulcan 810. I'm sure they're the same brand for all in cab wreckers but can't seem to find them.
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