I wanted to get in on this sooner but I have been under the weather. I am not on any social media outlet. TowForce is the only towing site I read and reply to. I am a 4th generation tower, grew up in the family business of 64 years. I now run the family business with my brother. I am a WM 8-9 A, and hold numerous commendations, and awards throughout my career. I am also a board member of our state towing association and have been for the last 20 years.
I like to think I try to run our operation similar to a fire department. Trained operators, shift work along with call outs, additional training not directly related to towing and recovery, etc. No one told me to do that. I made the choice to be that “professional” and commit to that level of professionalism. But by the “industry standards” today I am considered the cast away. The phrase “you have too many new trucks you are taking advantage of someone” “you have too nice of a facility you are overcharging” These are just some of the comments I and my operators have heard for being professional. We do have a newer fleet and our facility was spotlighted in Tow Times a few years back. Why are we the cast away?
The reason there are no set rules, regulations, guidelines, or industry standards is because no one wants to be that person to get something with that much impact implemented in the industry. Any association who gets that implemented nationwide is going to be accused of putting the little guy out of business. I get it a lot of companies will bet out of business if and when something like NFPA 1500 hits the towing industry. And that will probably be for the best, because it is true only the strong and true professional towing companies will survive.
Our industry needs a wake-up call. Every tow operator should have a certification under his or her name to be on the road towing. Followed up with continuing education with practical sessions and performing recoveries in front of a trainer.
We have addressed this article from within, but what about the other industries that EFFECT ours?
Look at all the requirements that already keep us in harms’ way longer than we should? I can remember when you could tow a RWD vehicle on the rear wheels to get where you needed to go. Now you can’t move some vehicle no amount of distance without damaging them. Why is that? I feel that the towing industry is put upon to figure all of this out after the fact and expected to do so on moments’ notice and BTW you aren’t going to charge any additional for that. Due to the fact our industry is not recognized we don’t have any input to how these vehicles are being developed. This need to stop immediately.
More to come….