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ESC

Level III Patron
  • Content Count

    1,371
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ESC last won the day on January 31

ESC had the most liked content!

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About ESC

  • Rank
    Master Contributor

Personal Information

  • Location
    Chester Springs, PA

Professional Infomation

  • Company
    Eagle Service Center, Inc.
  • WreckMaster #
    101464
  • WreckMaster Level
    4/5

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  1. Lucky for us, our area is not regulated. However we do bill very consistently across the board. We follow our recovery/emergency rates for accidents and all. Our secondary tows get billed out at our standard non emergency tow rates. Sent from my iPhone using Tapatalk
  2. Thanks one that I have seen before too. Wrecks at our yard get looked at by a geico appraiser. The. They cut us a check for recovery and storage and the tow out to a body shop. The adjusters know that going through their inside guys is too much hassle. Years ago we applied for Geico and were told “they have sufficient coverage in our area”. Since then they have added on a few bottom feeders. Sent from my iPhone using Tapatalk
  3. I had talked with Copart a few years ago and found their rates were ridiculously low. They are 32 miles from me, and the rate to haul one from my shop to them was $55 per car. Pretty scary that their are people running for those rates.
  4. Gerber used to be known as Netcost. They were pretty scummy to work with in my opinion. Had a box truck tow for them in the snow an hour away going an hour north. They paid us credit card up front, and we got there within our eta. Found out they double dispatched and another company was on scene hooking. We called in to change things up and they refused to cover our time at all. They wanted a full refund. I wanted paid for our two hours. In the end they did a charge back to the card and we never got a dime. I cut them off completely and will never work for them again. Tesla is great. They contacted us based on local recommendations. We only do a handful of jobs for them, but they agreed to my rates... they expect top notch white glove sort of service. Going as far as taking a cold drink to a stranded customer during the summer. They pay accordingly, so if Tesla calls, we jump and get it done.
  5. I spend way too much time on social media and all. I have apps that report direct to my cell phone for our Facebook Page, Google Business, Nextdoor, and Yelp. New reviews show up as a notification on my phone and I try to reply as fast as possible to both good and bad reviews. I work to turn any negative review into a positive. As you guys know, in the towing business youll never make everyone happy. I figure that most any customer that is being towed by us is having a bad day in one form or another. Sometimes they take it out on us. I currently have plenty of great reviews and a few negative ones. In a few of those cases, we made mistakes and deserved the bad mark, even though I hate to admit it. But I did everything that I could to make them right. Some of the bad reviews that I have I personally think are false reviews. But I always post a public apology and try to make it known that I want to get more info and attempt to correct the situation. I find that my replys go a long way with the next customer to read that bad review and our response to an issue tells more about our company and how we do things. And since we are talking about it.... I get alot of customers from Yelp and Google both, as well as our Facebook page.
  6. Very good point! We work with others regularly. A couple years ago we had a panicked call from a mother about her daughter being stranded on I80 near the northeast extension in PA. They wanted us to rush right up to tow the kid home (over 3 hours away). Instead we called EdsTowing through this board and they had someone out to the car within 30 minutes, towed it to their shop and got the car fixed. Im sure the repair bill was less than I would have charged to tow that customer home. In the end I was happy as I didnt have to take a 6 hour drive, and the kid was off the road and safe within 30 minutes, the mom could stop worrying and Eds took care of the customer. It was a win for everyone. @EdsTowing
  7. In my 2011 Dodge and 2015 Dodge both 5500 4x4 we have the tunnel box and standard cab so its 84" CA. The rear springs were light. We use a company called Spring Service Station in Reading PA. They added two leafs to the main pack for me. $900-1000. The truck handles weight much better and the trucks have a much safer feel driving them now when loaded. Before just towing a minivan with them would cause them to feel overloaded. My 2015 really seemed to sag in the rear end before we added the extra springs.
  8. I haven't personally had an issue, but I do remember a story from Ray at Sanner's Towing of Downingtown PA (now closed up). Ray always warned me about using trees. They had something big overturned on a tight road many years ago. I want to say a tractor trailer or a cement mixer maybe. They used a couple of trees in the in the heavily wooded area in the rigging to upright it. During the recovery he broke a tree or two. The property owner ended up creating a big stink over it and it cost him a few thousand dollars to keep the guy happy.
  9. I forgot about Tesla... but they are great... they pay me very very well... but we only hear from them once a month or so recently. NSD- Patrick is their life saver... they are good to me but the volume isnt there. AAA we dumped many years ago- they were terrible but from my knowledge each region is very different and many are treated far better than the AAA Midatlantic. The one I really dont agree with is Netcost- they cheated me out of money in the past and now I refuse to do any work for them at all no matter what the pay is. They wont gt service from us ever again.
  10. I am thankful to see this company was cited. I hope they learned a very expensive lesson on this one. I know (myself included) we have all moved something a little to heavy, etc. But this one seems ridiculous. Not only did the driver make himself look like a fool, he put himself, his truck and everyone else around at risk. The media attention is also horrible for the rest of us.
  11. All of our equipment is relatively low mileage. We don't do much long distance work. We run a small crew and stay local for police work and to take good care of our customers. We bought this truck new in 1998. In 2003 we bought another which was a much faster truck so it became our first unit out the door. The 98 always became our second truck to roll. Over the years we have added more and more trucks but the 98 was always a good solid backup. She is slow and steady... however it always rode really well on the highway.... nice cruising speed and all.... but hit a hill loaded, she just takes her time.... but always gets there and gets the job done.
  12. Thank you!! It always drives me nuts when I read peoples for sale ads and there is no info. Especially the basics like price, miles, and especially pictures. How many times do we all see ads where people have to ask for more pictures. Its crazy. So I figure Id much rather take the time and put all of the info out there to hopefully find a serious buyer. I dont want to waste their time as I hope they dont waste mine. I'd also like to see her go to a good home. Shes got a lot of miles left in her yet!
  13. We are located in a rather high end area with alot of BMW, Mercedes, Audi, Tesla, etc. We have seen issues with lower and lower cars over the years. In 2013 we ordered a Hino 258ALP with the Jerrdan XLP deck and added the dovetail feature as well. The truck has air suspension, so with the bags dumped and the low bed angle we don't usually have any issues. I recently had a low Audi with 4 flat tires that I drove right up the bed without a worry. We don't typically charge any extra. But its all figured into our towing rates. We are not the cheap guy in town. But a good set of ramps, or nicely cut boards and a winch remote will make things super fast an easy for you.
  14. "Professionally relocating" the vehicle was a term that I learned in my first WreckMaster class from instructor Will Cain. Its also a billable service that sounds a lot better than "dragging"
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